Avis Car Rental

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Avis Car Rental Maplewood operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 3001 White Bear Avenue North, Sears Auto Center - Maplewood Mall, Maplewood, MN 55109, USA

Phone: (651) 653-1322

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State: Minnesota

Zip Code: 55109

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Reviews

DO NOT RENT FROM HERE.
We rented through Costco Travel. Our price was for 244$. On the day of our rental, we called them to see if we can change the pick up times and pick it up earlier. Mohamed said "yea, I take care of you." Apparently, that meant he was going to charge us for five days instead of four and on top of that he couldn't even explain to us why we were charged more. So our bill ended up being 367$. Turns out we were charged 60$ more for the day and 49.75$ for insurance. We never authorized the insurance charge and did not get the chance to decline them. When we called someone on 5/5 Friday to dispute these charges, the guy said to go see an Avis to remove the charges. Since we were out in the middle of nowhere, we couldn't go find one so the guy on the phone said to go on Monday when we returned the car we will need to get Mohamed to reverse it. Well Mohamed refused to reverse it. He said we got the manager's special so we needed the insurance otherwise our bill would've been another 45$ more. We called Avis customer service and they said they couldn't do anything because we authorized it. However, we did not and were not informed. Mohamed just said to initial stuff. Basically we are out of luck. We will be sending a formal complaint to Avis and Costco Travel for the ridiculousness of this scenario. I want Costco to be aware of Avis.

 8 years ago (08-05-2017)

Ali, the owner, was exceptionally dishonest with me and ended up trying to charge me more than 4 times the rate that we agreed on. Renters beware, try any other rental before this one. If you do try this one, ignore the words coming out of the mouth of your agent or the assurances that he is fair and honest. Even after getting ahold of Avis, their customer support was worthless. They finally agreed after much arguing to remove some of the charges, but it was still MUCH higher than the agreed upon rate that Ali told me. Would not recommend Avis or this business to anyone.

 8 years ago (21-08-2017)

Very friendly and efficient customer service, decent price, no complaints at all.

 8 years ago (29-08-2017)

If I could give it zero stars I would. The guy behind the desk was extremely rude and wasn't willing to help us. I already was in emotional turmoil and he made it worse. Very disappointing and will never go to an avis again.

 9 years ago (12-12-2016)

Wonderful service great help and has a sence of humour.

 8 years ago (28-02-2017)

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