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Banfield Pet Hospital

  1. Texas
  2. Cypress Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

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Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 25829 U.S. Hwy 290, Cypress, TX 77429, USA
Phone: (281) 256-8715
State: Texas
Zip Code: 77429


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Reviews
I called to get my dog in I could tell she wasn’t got to make it much longer. As I tried to talk to the girl on the phone and explain what was going on she kept talking over me and wouldn’t shut up long enough to hear me. She told me all she could do was a drop off 2 days later. Well the night before her appointment she passed away. Thank you banfield for assuming over the phone you knew what was going on so my poor dog had to suffer her last few days. I will not bring another pet back to this place.
7 years ago (05-01-2018)
EDITING MY REVIEW! At the beginning of the year, I left a great review after our first visit to Banfield. Our cat went from healthy to scratching her face raw and bloody(due to some kind of allergy) within a few weeks of adopting her. We were desperate when we took her here, and we were excited when after our first visit it felt like she was improving quickly. So I left a very excited grateful review... which now I want to change. Fast-forward now to 9 months later. Our visits here were a quick temporary relief. They would give our cat steroids and antibiotics every time we went and she would improve quickly... but the effects disappeared just as quickly. We found ourselves with no real answers (they just agreed to what we thought could be, fleas or food allergy.), no specifics of what was wrong with her, and expensive once a month visits. This was our monthly process. We went to the vet with a pitiful bloody face cat. They charged us for a temporary fix that lasted a 7 to 10 days, and told us we had to wait a whole month for the next visit. So, of course, the rest of the month our cat was back to scratching her face raw. Almost $200 for only a week of relief. After the third or fourth visit we gave up. We decided to try to find a solution on our own. We didn't want a quick halfass fix. We wanted our cat to be healthy and happy again. It really broke our heart to see her hurting and itching and be able to do nothing. Specially since no vet told us what she had. "Could be X or Y or Z" is not a diagnosis. Specially when all those things are things we did suggest in our first visit. So we already knew that. So, we researched a lot, and tried a couple of antihistamines used for cats with allergies, and within a couple of weeks our cat started to improve. She rarely has any more flare ups. In the end, Google was way more useful than Banfield. They wanted us to go and pay every month, but never even suggested to put our cat on antihistamines which would have been a better solution, but of course they wouldn't get paid as much for giving us a prescription, as for having us there ever month to get shots. I cannot wait until our one year contract for pet health insurance rans out so we can cancel it. No sense in paying for this kind of service.
7 years ago (01-11-2017)
I have a very anxious rescue dog and have been bringing him here for over a year. The staff has always been very friendly and accommodating to my dog's needs and even get me into a room to wait since my dog's anxiety makes him hard to handle with other dogs around. The staff seems to genuinely like him and he always has a positive response to them so I know they treat him well. I am very proactive so I make sure my questions are asked and answered before services are performed and also before I leave with my dog so there is never any confusion later. The Wellness Program is a great way to afford quality pet care and their hours are more convenient than a stand-alone vet office. They do need some improvement on their "on hold" times but I have witnessed them taking care of the clients in front of them which causes a longer wait for those calling. All in all, I am very happy with the services I receive here.
9 years ago (30-08-2016)
poor service. They are a Rude. they wanted me to place my dog in a dirty scale. i asked them to clean it and the declined. i know for a fact its company policy to clean that scale after each pet. i mean if they don't follow procedure in the check in who knows how clean the back area is. ... i only brought it it to this one because its the closest to my home. i next time i will make the 1hr drive to the normal location.
8 years ago (08-10-2016)
Dr helped me figure out my dog didnt really have heartworms when a previous clinic had lied to me and told me she did have them and made me purchase expensive sterioeds and antibiotics for no reason
8 years ago (17-11-2016)
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