Banfield Pet Hospital

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Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 2375 Iron Point Rd, Folsom, CA 95630, USA

Phone: (916) 817-2538

Website

State: California

Zip Code: 95630

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

EVERY doctor that has treated my animals has been amazing.  They have seen my guinea pig, cat and dog.  Thank you Banfield for taking care of our babies.

 7 years ago (26-07-2017)

I came in with my dog for her annual checkup. On the first visit everything was fine. The checkup consisted of a quick pat down of my dog and her vital signs. Then my dog got her vaccines. I inquired about the Lyme’s disease vaccine due to the fact I like to take my dog hiking. I was told that I would have to come back for a 2nd shot. Sure, no problem. As I was checking out and making my second appointment I specifically asked if the bill included the second visits, I was told yes it was.so I came back about two weeks later to get her second shot. took about 5 min. as I was checking out I was charged another $89 for 5 min in an exam room and a shot. I am sure you could imagine my surprise about the extra charges. I explained to the person that I checked out that I already paid. He REALLY didn’t care. The reason I am not going back has nothing to do with the $89, it is because I was lied to by the staff, and no one really cared about it. I can’t trust your staff to give my dog the care that she deserves. Your staff made me feel that the dog’s health is secondary to the more key issue which is how much can we get out of my checking account. I am not going to subject my dog to fast food vet hospital.

the funny part about this is since the hospital only cares about money and doesn't care about honesty, they just lost out on an $850 bill. my dog needs a tooth extracted and I am NOT going to the Folsom California Benfield to have it done. your hospital was so concerned about lying to me and getting one more dollar out of my checking account they lost a much bigger bill. Serves them right.

 8 years ago (23-03-2017)

Do not support Banfield! I have been with Banfield for years for our dog. Their customer service continues to go down hill. When we first started 5 years ago. They were amazing. We were extremely happy with their service. 
This past year we have felt like they just nickel and dime you now. They tell you that there glads need to be expelled and it is an extra charge (I have never been charged extra for this till this past year). Then her nails need to be trimmed they are more expensive than the pet grooming place right next door (in the same store!) 
When you pay for the plan you are supposed to get 2 included full examination visits. I used one almost a year ago and went to schedule my next today. They told me that since my plan expired today I have to pay for another year to get my second visit! Really I have already payed $407.40 and they are going to deny my second visit. Do not support this company. They now nickel and dime you for everything and they do not honor the second visit included in the package if your close to needing to renew. I will be taking my business somewhere else with better customer service. 

 8 years ago (02-08-2016)

I have found each Doc we have worked with over the past 15 years with cats and dogs to be competent and caring.

 8 years ago (11-05-2017)

This place was horrible, from their ineptness to their complete lack of customer service.  After presenting the staff with a prescription for dog food, they presented me with a card and the dog food.  When I went back for another bag of food.... purchasing it from what was printed on the card, it was different than what was given to me the first time.  The staff told me that both foods were the same.  I then found out that not only were the two foods not the same, but neither one of the them were what my vet had prescribed.  None of the employees I dealt with over two days cared that they had given me two different bags of food or the fact that neither were the right food and my sick dog had been on the wrong food for a month. I left a message two times for the Manger to call so I could express what I felt were significant errors and that every person I dealt with had a complete lack of accountability, ability to give accurate information or the willingness to help resolve the issue.  But the Manager Jennifer didn't even bother to call me back.

 10 years ago (12-05-2015)

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