Batteries Plus Bulbs

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Address: 8593 Columbus Pike, Lewis Center, OH 43035, USA

Phone: (614) 825-4823

Website

State: Ohio

Zip Code: 43035

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Reviews

The guy who helped me was very nice and professional. Although the wait was kind of long it was worth it. He fixed my touch ID and the screen looks good. Price was cheaper compared to other options. I recommend 100%.

 8 years ago (13-07-2017)

I have never posted a bad review, but I feel this one is well deserved.  First, I do want to say I have always used this store for my battery needs, and been satisfied....

But for phone repair?  DON'T USE THIS STORE!!!!!!!!!!

Now for the details.  Every. Last. One. 

For me and my phone, it was a bad week.  First, my charging port went out.  Went here to get it fixed, but the repair tech admitted he wasn't sure of the problem, and that if it was a software related problem, he wasn't "the man".  I appreciated the honesty...and went to Wireless RX.  It took a few days to get back, but all was well...until it wasn't.  

Two days after I got my phone back, my wireless speaker fell on top of my phone, cracking the screen.  The phone was still ringing, holding a charge, and texts were coming in, but I couldn't see them.  Since Batteries Plus opens earlier than Wireless RX, I was there the next morning to get it fixed.  They had me sign all my rights away...two pages, 2 signatures...that basically said, they could flush my phone down the toilet and it would be my fault (I'm exaggerating of course, but you get the idea), but I trusted they'd do it right and besides, I needed to start my day...WITH my phone.  Every hour counted.  So I handed it over.  

When I came back, my phone was in the midst of a factory reset. I LOST EVERYTHING.  I've lost everything before...from lost phones...water damage...but from a cracked screen?  Have never heard of that...and besides, it really was working.  They were quick to remind me of the pages of releases I signed...like, gotcha!  You got nothing on us!  You agreed!!!!  So I paid...$150 (not cheap!!!!) and left... grumbling to myself.

Less than a week later, my screen stopped working.  It would not respond to a swipe...or anything.  So...I took it back... and I was mad.  Really mad.

I wanted my money back.  I felt I couldn't trust my phone anymore...I surely didn't trust these people to touch my phone...ever again.  They had done quite enough, thank you very much.  

They wanted to fix it.  I REALLY didn't want that.  We went round and round...I wanted my money back, they wanted to fix it.  I finally got them to agree to refunding half and fixing it.  FINE!  Whatever.  Had to come back...again-- for a "fix" I didn't want.  Not from them!  

Anyhow, I came back an hour later and they were quite proud of themselves...did a big peal back of the plastic off the screen...like...look!  It's perfect!!!!  I said, fine, and handed them my Discover for my refund.  They looked at me like, no...you don't owe us a thing...we did it for free!  (Lucky me!)  I reminded them of the refund they agreed to and they said, they fixed it!!!  And they did it for free!!!!  I reminded them I never wanted them to touch my phone!!!!  I only wanted a full refund, since they wiped my phone and the screen they put in didn't work only one week later.  (In other words, they had done more harm than good, so getting all my money back was fair...and all I would have lost was time, contacts and data--no small cost!!!)

He said, if I refund all your money, I will need to keep your phone.  Wow.  Let that sink in for a minute...cause that's what happened.  To get my 150 back, I had to leave my $300 phone there.  BUT, since I really no longer trusted my phone since they had had their techs in it...twice now... I left my quite (formerly) nice phone there and they refunded my money.   

Lucky me.  

If I were you, I wouldn't get any reconditioned phones from them...they are stolen property if you ask me.  I have actually considered filing a stolen property report for my phone...because that's what they did.  They destroyed my phone and then they stole it.

 8 years ago (08-06-2017)

The have the batteries I need for various devices.  The techs are knowledgeable and very friendly.  They have added chipped keys and car fobs.  That was a very pleasant surprise.  I highly recommend this store

 8 years ago (05-12-2016)

Prices were ok, staff was friendly. They ordered in a rare battery that I couldn't find anywhere else, but they only would if I bought 5 of them (I talked them down from 10). 

 8 years ago (11-04-2017)

Terrible customer service at the Lewis Center, OH store.  Sales person rung in my purchase and didn't give me the instant rebate. The manager had to correct her error and I waited 10 minutes for the manager to finish with another customer before walking out because I had to leave for an appointment.  Never again!

 8 years ago (12-03-2017)

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