Ben Bridge Jeweler

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Address: 143 Bellevue Square, Bellevue, WA 98004, USA

Phone: (425) 454-9227

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State: Washington

Zip Code: 98004

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Reviews

We walked into the store ready to purchase a designer watch. The Asian gentleman behind the counter stood reading his magazine for approximately five minutes looking right at me. He never approached us to assist us.  To make matters even more interesting there was a Caucasian lady behind the counter with him who also made no effort to assist us. The watch we wished  to purchase was $3800.  If the store pays their employees on commission they should possibly hire someone who is hungry for the commission. Eventually I simply walked over to another representative in the store and advised the lady we will be taking our business somewhere else, and explained why. If anyone from the store happens to take time and read this there is something that you should always remember. If you have to ask how much it costs, more times than not, you cannot afford it. For the record,  I never asked how much it costs,  I only asked to be shown the item I was going to purchase. Poor customer service is an understatement.

 9 years ago (02-07-2017)

Took in jewelry for routine repair, only to have the work botched--twice times in a row, as I had to keep returning it to them and have them redo it. Unheard of carelessness and inattention to detail. Avoid like the plague; plenty of other jewelers in Bellevue.

 9 years ago (27-08-2017)

My watchband broke and the manager helped me out and repaired it for free. I had to wait for him to finish with the customer before me, but then his focus was entirely on me as he repaired and adjusted the band. I was just stopping by in the area and thrilled to have it fixed while I waited, since I didn't have time to leave it overnight.

 9 years ago (11-04-2017)

My fiance and I went in to look at wedding bands and the salesman was aggressively manipulating her to pressure us into getting the most expensive bands saying that "only gold bands are an expression of love" and "guys married for 30+ years wear gold bands". Then when that wasn't working, he started to shamelessly lie to our faces saying that "gold is the only metal that can have scratches polished out of it." This is probably the sleaziest, most dishonest jewelry store I have ever been to.

 10 years ago (27-08-2016)

Do not shop or even attempt to go into this store.  Unless you walk in with money hanging from your mouth,  they (Stacey) will treat you like s#*+.  Save your money and go to a different store where you'll be treated like a human being.

 10 years ago (11-11-2016)

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