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Benjamin Franklin Plumbing

  1. Florida
  2. Florida Plumber

Reviews, get directions and contact details for Benjamin Franklin Plumbing

Address: 647 Business Park Blvd, Winter Garden, FL 34787, USA
Phone: (407) 712-2202
State: Florida
City: Winter Garden
Zip Code: 34787


Opening Hours

Monday: 8:00 AM – 11:00 PM
Tuesday: 8:00 AM – 11:00 PM
Wednesday: 8:00 AM – 11:00 PM
Thursday: 8:00 AM – 11:00 PM
Friday: 8:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 11:00 PM

Update Info
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Reviews
Very disappointed in the service. Came to unclog a bathtub, which he thought he had unclogged in twenty-five to thirty minutes but charged $255.00. Then returned when bathtub backed up to say he thought it might be the drain fill. Which resulted in another company checking everything to find that the bathtub was still clogged. Never never again, plus the fact that he arrived two hours late. Their policies invalid they do not pay you if they are late, 100% guarantee does not exist. Two weeks of frustration!!!
8 years ago (19-12-2017)
They charged me over $1,500 for one day's labor. That is outrageous! And to top it off we had to call them back out to adjust a couple things they did. They say customer service is their priority but when I called to talk to the manager I was told he was on vacation and would return my call when he returned. That was over two weeks ago. I hope he is enjoying his extended vacation. Do yourself a favor and call someone else.
8 years ago (17-08-2017)
Our drain line clogs every 7-12 months because of the age and quality of the pipes, so we have to routinely get the line cleared. The first time we used Ben Franklin for this they did a great job and charged a fair price. However, our second experience with them was frankly unacceptable. The plumber tried to insist on doing all sorts of other expensive work before unclogging the drain and had a bad attitude when I insisted we didn't want or need to mess around with the septic tank. After my first encounter with him I jokingly told my wife to get ready to get reamed on the bill because he had an attitude, but unfortunately the joke was on me. Not including the trip charge we were billed $312 dollars for a 15 minute drain line unclogging. That's higher than the average price for that service, but what's really aggravating about it is that 9 months prior we were only charged $99 for the exact same service by the company. This was a price gouge because the employee had an attitude, plain and simple. It took us a few days to get ahold of the billing department only to be told that the price difference was due to being given a discount on the first trip, but honestly I don't buy it. They are supposedly sending us a $46 refund, but we will still NEVER call this company again because of this situation. I strongly recommend against using Ben Franklin for your plumbing needs, unless you want to roll the dice on getting a rude plumber that will overcharge you.
8 years ago (01-06-2017)
Plumber was on time, courteous, and did a great job. Price seemed a bit on the high side - $60 service fee and $280 labor/parts to remove an old faucet and replace two angle valves - but given the less-than-24 hour notice I can't complain. In any case, it wasn't something I was comfortable doing myself, and it was done well and quickly.
8 years ago (04-05-2017)
7/25/2017 This is an upgrade from my prior review**. Mike Lavoie, Operations Manager, came over to my residence to check on my bidet. I sincerely appreciate this gesture because it shows the company cares for what customers think. And of course, clients stay away from companies with poor reviews. Luckily for both of us, my (seat) bidet is fixed, and has been working well for more than a week. For some reason or another all I had to do was push the seat firmly and snuggly towards the back. I also showed Mike that my toilet tank is not EVEN LEAKING, contrary to what was originally suggested to me. Anyway, it appears that when I called I should have specifically stated SEAT bidet, not just bidet. BF does work on and knows how to repair STAND ALONE bidets. Mike offered to refund the $39, which I said I didn't really mind paying since his peopje did come over for a service call. Mike then stated he will credit me $39 and (% I do not want to disclose since it is not written) discount for future plumbing calls. Well, I truly appreciate this other gesture. I hope I don't get any plumbing problems in the future, but if I do, I will definitely call on BF Plumbing. Review rating at that time (hope not anytime soon) will be provided. **I called this company as the business is within my city and I wanted to patronize local businesses. I specifically requested for someone who is knowledgeable about bidet. I stated to the customer service representative who took my call that my toilet is leaking and it's coming from the bidet. The plumbing technicians (I trainer and 1 trainee) were punctual and arrived even 5 minutes before the appointed time. They were respectful and immediately put on their shoe gloves as they went inside the house. I showed Randy the toilet and he checked it and confirmed what I had stated before - the bidet unit is leaking. However, he said that I have to call the company as they have no way of fixing the leak. This would have been fine except that he firmly, but respectfully, said that the actual leak is coming from the tank and that I have to change the inside unit. I also FIRMLY stated that the tank is NOT leaking. It is the bidet and since I cannot use the bidet to just turn the bidet and water flow off, which he graciously did. I was charged the $39 for the visit but for something I already knew and even after I requested for someone who knows bidets and how to fix its leak. This issue would not have bothered me much EXCEPT for the fact that a problem was being injected, probably so that a repair issue could be charged. I am a senior citizen but I am not stupid. This is one reason why so many homeowners are wary of repairmen - there are so VERY, VERY FEW who are honest, ethical and full of integrity. So sad.
8 years ago (25-07-2017)
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