Best Buy

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Best Buy - Willow Grove

Address: 1130 Easton Rd, Willow Grove, PA 19090, USA

Phone: (215) 784-7020

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State: Pennsylvania

Zip Code: 19090

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Reviews

Their Willow Grove location has outstanding customer service. I have gone here often. I purchased our latest flat screen here, 8 months later the sales agent still remembered who I was and asked how I was enjoying the product! Not only that, he stopped putting together the display he was working on (instead of just ignoring me like most places) to answer my many questions about the new XBox X, games, and other things I was looking at buying for Black Friday. When I finally made it up front they opened more registers because 2 people were in line. Yup, as far as Best Buy locations this is my favorite!

 7 years ago (24-11-2017)

Dehumanizing customer service from a security guard named Eric. I spent $1400 at this location. On my way out, Eric checked my receipt while letting a man walk past me even though he set off the security alarm. 

I bought a TV that needed to be brought out from the back so I pulled my car up to the curb and waited. 20 minutes later, I see it coming so I walk in. Eric stops me, tells me this is the first time he's seeing me, and does not allow me to get the TV. Instead, he says it's for the people who checked out after me (I know this because they were standing in line behind me). I argue that I've been waiting longer and he tells me it's a different TV than the one I bought (an insult to my ability to read). He ignores me, walks past me, and loads the exact TV I bought into their car.

He then proceeds to mumble into his radio, does not tell me when my TV will be out, and does not make eye contact with me. By the time my TV comes, I've been waiting 40 minutes. How secure can this location be when its security guard does not remember faces, barely reads receipts, lets people walk out who set off the alarm, and treats customers like trash?

I am never buying from this location again. Had this not been an anticipated purchase, I would have returned the TV immediately due to this disgusting treatment.

 7 years ago (25-11-2017)

I went there for a store pickup from an online order. The staff was friendlier than any customer service I've experienced in quite a while. I'm definitely making this my store if choice for all future purchases.

 7 years ago (03-12-2017)

Could not make up my mind on which tablet to buy online so decided to go to a store in the hope to het some advise. I was very impressed that a friendly salesman approached me and asked if he could help. He was knowledgeable and could provide the insights I needed. There still is a place for the retail store after all.

 7 years ago (09-12-2017)

The majority of the staff is very sweet and accommodating. I'd definitely give them a 4.5 rating, if I could. They usually seem to have items in stock, a lot more frequently than other Best Buy locations, and aren't a pain when you have to return something. The only quarrel I have is the lack of knowledge and lack of communication between departments & employees. There was a lot of chaos and confusion during my Black Friday transactions, which was extremely annoying, but they handled it very professionally and I look forward to going back. Probably tomorrow lol.

 7 years ago (24-11-2017)

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