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Best Buy

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  2. Virginia Electronics Store
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Best Buy - Pentagon City

Address: 1201 S Hayes St Ste B, Arlington, VA 22202, USA
Phone: (703) 414-7090
State: Virginia
City: Arlington
Zip Code: 22202


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info
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Reviews
Horrible customer service. Employees do not know what is the process to return an equipment that was purchased less than one month ago, without the store warranty (LG surround bar and rear speakers). To start, I went to the Customer Service area. The person that was at the counter that day said that since the equipment was purchased more than two weeks ago, I had to go through the "online purchases" area. A little confused about it, I went to the Online Purchases counter, where the lady said that they were not able to help me and that I had to go to the Geek Squad area (right next to Customer Service). Went to the Geek Squad area and the gentleman there appeared extremely busy (he was taking care of one customer, had another customer in line before me, and people kept coming). He asked me if I had an appointment, to which I replied "no", and explained the situation. 30 minutes later, the Geek Squad guy is still with the first customer, so I decide to walk to Electronics and speak with the person who sold me the equipment in the first place (a manager in the store). I waited for about 15 more minutes in order to be able to talk to him. I explained the reasons why I was returning the equipment, and I said that I was asked to go to the Geek Squad counter but that I wanted to talk to him anyways. He tells me that the return has to go through the manufacturer and that "they" should be able to help me with that. Since I came from the Geek Squad area to Electronics, when the manager said "they" I assumed that he referred to the Geek Squad, and that "they" were supposed to help me with the return process through the manufacturer, so I came back there. At this point I've been in the store for over an hour, when this could have easily been resolved by (1) the person at customer service explaining to me what the process is, when I first walked in to the store, (2) the person at online returns explaining to me what the correct process was instead of sending me to the Geek Squad or (3) by the Geek Squad guy once I first told him what I was there for. The person at Geek Squad is still extremely busy, so he gets someone else to assist me. I explained this new person the situation, I told her who sent me to this counter and she says "oh! This is just a regular return so I will help you at Customer Service". I walk to Customer Service, and then she gets the Manager that sold me the equipment. The managers walks towards me and asks "what's the problem". At this point I am so confused about the situation, and frustrated about being in the store for close to one and a half hour, so I tell him "what do you mean?" And I proceeded to explain my entire journey in the store. He clarifies and tells me that I need to CALL the manufacturer and pretty much handle everything on my own. This is the worst Best Buy that I have ever visited! People act very nice when you are about to purchase electronics, but they forget about customer service if you ever go back for assistance.
7 years ago (09-03-2018)
Great large place to shop., large variety an assortment of goods four all your needs and wants. The store is so big you can get lost and may take a while for someone to help you.
7 years ago (30-01-2018)
The worst Best Buy ever. I was there today and no one helped me a lot even the manager he is soooooooooooo rude. I won’t go to that store ever again.
7 years ago (14-01-2018)
Great, convenient location. Helpful and quick staff. They are surprisingly well stocked with a great deal of parking
8 years ago (29-11-2017)
I'm sorry Geek Squad, you are going to have to do better. My phone had a cracked screen and I called the store giving them all of the details. Someone from the store said to come in and they can repair the phone. Of course I got to the store and no one has ever heard of repair before, after wasting my gas and time, so I decided to do replace my entire device. The person who completed the order messed up my address so badly. When have you ever in your life seen SE, DC, US?! SE is supposed to be at the end of the street, how is there no Washington at the end? It's absolutely ridiculous that people cannot use their brains there.
8 years ago (05-10-2017)
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