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Best Pets, Ltd.

  1. Illinois
  2. Illinois Pet Store
  3. Antioch Pet Store

Reviews, get directions and contact details for Best Pets, Ltd.

Best Pets, Ltd.

About

Local, independent pet store, carrying all your pet needs!
Includes a room full of new and used tanks (both reptile and aquatic)!

Address: 939 Main St, Antioch, IL 60002, USA
Phone: (847) 838-2378
State: Illinois
Zip Code: 60002


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Reviews
Excellent store, phenomenal staff! I drive past many pet stores to go here. The staff takes their time to answer my questions. They are experts on dog nutrition, having helped us when our little guy was terribly sick and stopped eating. Steve was extremely patient and wouldn't give up. The animals here are clean and well taken care of.
8 years ago (28-11-2016)
Worst pet store I have ever been into. The workers practically ignore you. One girl was leaning over the counter talking to her boyfriend on the other side and ignored me and another customer until one other lady came out front. Extremely rude staff, unprofessional, no customer service skills, no sense of urgency or accountability. Besides for the surface things like the place smelling, the puppies in the window rolling in feces and the cages looking like they are rarely cleaned-NEVER bring your dog to get their nails clipped here. This was the most traumatic experience my dog has ever had. I took my extremely nice blue nose to get his nails cut with my husband . The woman grabbed a small container of powder in one hand and clippers in the other. She told my husband he would have to hold our dog because he is too strong for her, understandable. She came around the counter and made us hold him on a concrete floor in front of paying customers at the register and she proceeded to cut his nails. At first I thought it was weird but got over it. I was trying to distract my dog while she clipped his back left nails and my husband also holding him. She clipped three and then stopped started putting powder on his feet, when I stood up and realized what was going on my dogs nails were literally bleeding all over the floor. I have never seen so much blood come from a nail. She had cut them so short that there was half the size of my pinky fingernail of his nail left on three of his nails. I was shocked! My husband stood up and she proceeded to tell us she didn't think he needed his back nails cut! Why would he not need them cut!? That is why we came there! She then told us that we may need to come back when there are two men that work there that can hold our dog down. I was appalled. Another women who worked there came from behind the counter and asked us where we normally get his nails cut, I told her we use to do them but he is too big so the place right next door to them usually does it. She proceeded to ask if they sedate my dog when they cut his nails! I was started to get very frustrated. My husband asked her how you know how much to cut of the dogs nails she told us, and I quote "You keep cutting the nail until it bleeds-then you know where to cut the nails down to on the other ones". Then she had the brain to tell us she wasn't going to charge us for cutting three of my dogs nails and make him bleed all over the floor. We left right away. I had to shampoo the seats in my car to remove the blood stains that were all over the back seat. Not to mention my dog is now traumatized when he gets his nails cut and had diarrhea for the rest of the night for being upset. I will NEVER give these people any business anymore in any way. This is horrible and I will also tell everyone not to go there so they don't have to go through what we did. I should have taken photos to show the mess they had to clean up and my car!
8 years ago (25-01-2017)
Best place to get crickets. Convenient location and can't beat the price for crickets. Very friendly staff members.
8 years ago (29-01-2017)
Amazing service, worker was very nice and told us all we needed to know about our pet.
8 years ago (20-02-2017)
Their awesome employees very helpful friendly and really care about their pets even a fish
8 years ago (16-02-2017)
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