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Billiejo Clothing Co

  1. Downtown
  2. Utah Clothing Store

Reviews, get directions and contact details for Billiejo Clothing Co

Address: 271 N University Ave, Provo, UT 84601, USA
Phone: (801) 373-4144
State: Utah
Zip Code: 84601


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Reviews
Super friendly staff. Amazing products. All color Spanky's for dancing, as well as truly extraordinary swimsuits made to order.
8 years ago (24-11-2016)
Bought some stuff for my daughters dance class here. They were ok.
9 years ago (31-05-2016)
The staff is very unprofessional. I had a very poor experience with Billie Jo Clothing Company. I ordered a custom swimsuit in early May. I tried on a few sizes in the store and ordered a specific size and style in the fabric I wanted. The suit was delivered late. When I got it, it did not fit right at all but I was headed out of town. I was told to bring it back in when we got back and they would fix it. When I brought it back, we held it up against the one I tried on. The skirt was 7 inches too big and the top was 4 inches too small. The swim bottoms were also not the right size. The girl wanted me to decide how much they should take off. I asked that they have the seamstress hold it up to the one I tried on and make them the same size. I am not a seamstress and I don’t know how to determine what should be done to fix it. 2.5 weeks later (after being told a few times that my suit would be ready the next day) I called to ask to talk to a manager. The woman who answered said one would call me back. It is now July and I do not have the suit I ordered in the beginning of May. I got a call back a few minutes later from the same woman who advised. My suit is in today and I can come get it. I went in and held it up next to the one I tried on, it is still not the same size. They had made me a new top and had the one I had worn on my vacation hanging up for sale as if it were new. I tried it on but it still did not quite fit but was a lot better than before. I asked for a manager again but now was told she was out of town and could not call me until next week. I walked out with the suit and called my Mother who is a seamstress to ask if she can just fix it. Summer is half over and I don’t want to wait for a few more weeks before I can even use the suit I bought. She agreed but said to ask for a piece of matching fabric. So I went back to ask. The young woman that was there instead told me they would just give me a refund. The refund was very kind but not exactly ideal. She wrote a check out but there was some confusion over the amount. I was trying to verify in my bank records how much I paid. I did not want them to refund an amount that was not due to me but I also wanted to make sure I got the full amount. The girl pulled extra cash out of the register and tossed it across the counter. She said ‘Take this and go’. I told her no, I do not feel right taking money that is not due to me but her attitude was just that she wanted me to get out of the store. I took the lower amount she offered and left because I was unable to verify exactly what I paid. They had no record of my order and the payment either. While it was kind they offered a refund, the attitude and communication throughout the whole experience was lacking. I understand that mistakes happen but it was clear when I took the suit back to be altered they were not happy. There was no communication about when the alterations were ready so I waited nearly two full weeks to allow them enough time. A completely new suit is supposed to be ready in 2 weeks so it makes sense that alterations would not take as long. This business offers an awesome service. It’s too bad the customer experience is so miserable. I probably would have bought several more swimsuits in the next few years. I also had friends and family waiting to see how mine turned out before ordering their own. Everyone was so thrilled at the idea of a custom suit. The girl who took my return made it pretty clear that she just wanted me out of the store and the future business was not a concern.
11 years ago (09-07-2014)
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