Billion Auto - Hyundai of Iowa City

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Address: 2323 Mormon Trek Blvd, Iowa City, IA 52246, USA

Phone: (319) 359-6903

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State: Iowa

Zip Code: 52246

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Reviews

Service Center Review Only: Very, very courteous reps. Very 'digging' process to schedule a simple oil change. They need to know everything, short of your first born, to simply schedule an oil change.... Please change your process and keep your reps. 

 8 years ago (29-12-2016)

I have a few  issues I'd like to mention: 
I called to inquire about the warranty on the vehicle that I had purchased a few years before and the customer service representative  basically treated me like an idiot for asking a valid question. 

Then I looked in the trunk of my car and found it wasn't equipped with a spare tire (who doesn't give someone a standard safety feature like this??? Apparently if you're abandoned on the side of the road you can just hope you have a phone with you. Didn't realize this was something I had to look for when buying a car)--more of a manufacturer issue, I understand that, but still. Sales people should mention it. 

When I bought the car I bought a warranty for the exterior of my vehicle. I was told it was for car door dings or scrapes. I was also offered interior warranty for the fabric, which I declined. I worked at the mall at the time and the door ding protection sounded great! So I signed. Now I come to find out they misrepresented the warranty, it's just if the paint loses its shine. (Who would buy that, honestly.) I was charged for both warranties and was lied to about what the first actually covers. I was told door dents and it's now not covered. Now the "deal" the guy offered today is to fix one of the dings for $100, which sounds like a pretty terrible deal when I paid so much for a worthless warranty. The original salesmen should be ashamed for lying to get an extra sale and adding something I declined. I know part of it is on me for not reading the fine print but companies should be honest. Shame on you, Billion. I'm never coming to you again, not even if it's a better deal. Your true colors show in these interactions. I won't be surprised if in a year I find another issue with how you sold me this car. Shame.

years ago (10-08-2016)

I absolutely love my mechanic Tim at the Hyundai shop in iowa city. He is absolutely awesome. He is very good at his job and I trust him to always keep me and my family and passengers safe.

 8 years ago (17-01-2017)

Can't say enough good! Thanks for the great service...
Mike wrote this review. I had the car put in my wife's name. Anyway I am very pleased with Billion Auto - Hyundai of Iowa City,  Jake Jarbo helped me this time and last. I bought my first Sonata Hybrid in April 2016. I have called in for service on the car 4? times since then. Oil changes, I drive a lot. Customer Service has been all I could hope for. Quick Service at a reasonable price and by service that knows the car the best. Last time I was in I looked for a upgrade. I didn't pursue it any further after I left until I took it in this week. I had to do it. Now I have a 2017 that is perfect and will do me for a couple years. Thank you! I tell everyone I know how happy I am. I appreciate you guys. You're the best in my book.

 8 years ago (25-01-2017)

We would like to thank Jacob Jarbo and Ryan Burkhart for their outstanding ‘Custom Service’ in
helping us obtain a very important document today. They truly went above and beyond for us.
With sincere  gratitude,
Dave and Linda Scott
Hiawatha, Iowa

      
      
      
 8 years ago (07-01-2017)

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