BMW Mt Kisco

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Address: 250 Kisco Ave, Mt Kisco, NY 10549, USA

Phone: (914) 614-0884

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State: New York

Zip Code: 10549

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Reviews

I purchased pre-owned BMW in June, 2017. I received a broken key with black cover it which I noticed It till I got home. I have been contacting this place at least 15 times, No one care about it. Called and left messages, No return call. More than 2 month elapsed I have not received the replacement key. Not able to contact any one there who will truly care about customer 's concern. To every one write the review--if you gave 4-5 starts to this place , It meant You have not had problem yet,  when you need service or something need them to fix it, then you will experiencing what I have been going through. I went to this place to purchase my car based on rating, but It is not true--Don't trust the rating It shown here. I don't know how It got this high rating, but I give 1 start to warning you --Be careful! I wont recommend any friends relatives colleagues to buy BMW car form Mt Kisco.

 9 years ago (24-08-2017)

I leased a car from this dealership in 2014. Initially, I had a great experience - nice facility, nice people, the lease was closed smoothly, etc. When I signed the lease, the dealership sold me wheel/tire insurance, which seemed appropriate given the high cost to replace the standard run-flat tires. When I returned my lease, I was hit with a $200 charge for "excessively worn or mismatched tires." I first called BMW Financial to try to fight the charge and they pointed me to the dealership as the insurance was sold through the dealership. When I called the dealership, I was quickly told that there was nothing they could do as the insurance only covered accidental damage, not standard wear and tear. Really? At no point until then did the dealer disclose that was excluded from the plan. Also, the fact that wear and tear is excluded is illogical - it leads me to believe that I'd have been better off financially if the tires had been so worn out before turning in the lease that they'd burst and I'd get new tires that would be covered by the policy. Also, while the person I discussed this with on the phone was friendly, he made no effort to ensure with certainty that my lease-end charge wasn't covered by the policy the dealership sold me, he just reflexively told me I wasn't covered and there was nothing they could do. It's unfornunate that this is the last interaction I had with this dealership. I loved the car I got from this dealership and I'd get another BMW in a heartbeat. However, there are tons BMW dealerships in the Westchester area, so I'll be going elsewhere for any future business.

 9 years ago (15-08-2017)

Stars!  We just purchased a 5 series from Jason last week.  He is a very polite and conscientious sales person. He was so accommodating. And the best part, we got the best price from Mt Kisco BMW. I would recommend them over and over again!

years ago (03-05-2017)

Jim went above and beyond to answer all my questions regarding a certified pre-owned vehicle. Jim was in no way, pushy what-so-ever. After I decided to purchase the vehicle I test drove, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would highly recommend BMW Mt. Kisco to anyone who is looking for a new or used vehicle. Everyone I dealt with at this dealership is very knowledgeable of the cars for sale, very friendly and professional which made my purchase not only a breeze but also a very pleasant experience.

 9 years ago (25-04-2017)

everyone was very helpful the salesman Frank was great to work with he went out of his way to make us happy with our new BMW 430I X drive, the tech guy was great , Edwardo the finance guy was very knowledgeable.

 9 years ago (03-08-2017)

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