Bones Pet Boutique

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Address: 1500 Upper Middle Rd Unit 5 N on Brant, Left @ Upper Middle, Burlington, ON L7P 3P5, Canada

Phone: (905) 336-7338

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State: Ontario

Zip Code: L7P 3P5

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Reviews

This review is reflective of many customers experiences I have read. I'd rate this business a 0 if possible.

I walked into the store hoping to have some guidance on choosing a raw meaty bone for my dog that I had with me. 1) The lady did not greet myself OR my senior dog- It gave me the impression she doesn't even like animals 2) She was snappy at me when I asked where to find certain items. There is an AMAZING raw pet food store in Burlington that I have given my business to on Walkers Line. I will not spend a cent more at this store.

 8 years ago (23-08-2017)

This is the second time I have visited this store leaving disappointed in the customer services, client approach and lack of pet friendly atmosphere. Firstly, the woman who met me at the door, didn't even glance at my dog whom I brought into the store- she didn't acknowledge her, pet her, ask her name or offer her a treat. I am not your customer, my dog is. I find it discouraging a business tailored for dogs has employees that doesn't make my pet feel welcome.

Secondly, the employee was short, rude, quick to lead me to where she thought I needed to be without asking me any questions about my dog's current diet, or her needs. I felt ushered to buy what I needed and get out. She was not friendly- this is yet another reason I will not be returning.

I am educated in my dog's health and needs. I felt pressured to change what I do for her, and like a nuisance for entering the store.

I will not be returning here nor will I recommend your store to anyone. There is another raw pet food store in Burlington, Back to the Bone, who has friendly staff and owners, welcome my dog with open arms, and are ALWAYS willing to have conversation about my dogs needs.

 8 years ago (06-09-2017)

I have to say that this has been my go to store for my raw dog food for over 10 years and I would highly recommend it. The staff are friendly and knowledgable. They've given me great advise and info that has really helped my English Mastiff. This is professional business with skillful staff and excellent service.

 8 years ago (14-09-2017)

Great experience. Super nice staff and eager to suggest different foods for my dog. Highly recommend.

 8 years ago (12-08-2017)

I do not live in North Burlington, but the trip to Bones is worth it! They have my dog's favourite food. I love that the perfect size food container is complementary.

 8 years ago (18-07-2017)

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