Braman MINI of Palm Beach

Reviews, get directions and contact details for Braman MINI of Palm Beach

About

Providing the leading luxury auto experience to South Florida Mini drivers. Braman: a name you can trust. www.BramanMini.com

Address: 2815 Okeechobee Blvd, West Palm Beach, FL 33409, USA

Phone: (561) 257-4774

Website

State: Florida

Zip Code: 33409

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Reviews

Chelsea was our service rep, and my wife and I were completely amazed and impressed.  We have had 18 cars together from Jags to a Cadillac, Toyotas, etc and this was probably the best out of any service department we've been to.  Only one other GM dept in Washington had this type of service.  Yes, the mechanics were great, courtesy wash/cleaning were amazing (and I'm picky), but Chelsea made us feel like we were the only customer they had.  Guess that could be true, but doubt it.  She sent us texts with updates on time, without any prompting, called for questions, and was probably the nicest person we've met since we moved to Florida.  We're betting Mini Corporate steals her some day.  She really knew her stuff when it came to Mini and customer service.  The gentleman that helped us with our rental loaner was also outstanding, and quickly corrected a tire issue on the loaner for us.  I didn't catch his name though.  This service dept is well worth the 5 hour drive from Key West for an oil change and minor warranty repair.  

 8 years ago (14-04-2017)

The dealer is not the problem but Mini /BMW USA is. Dangerous and Life Threatening Condition. 
2016 Mini Cooper
This could happen to anyone who owns any vehicle manufactured by 
BMW. 
Our 2016 Mini Cooper is less than 1 year old and has about 13,000 Miles on it. The front right wheel Assembly fell off the car while backing up.  We were fortunate that this didn't occur on the highway where it could have resulted in a rollover accident or a fatality. Our local Mini dealer submitted a warranty claim Mini for the repairs. After about 2 weeks we were told that BMW / Mini USA warranty repair division denied the claim despite all efforts by the dealer to have the warranty cover the $2400+ estimated cost for the repairs. Our dealer reported that BMW/Mini said they couldn't determine what caused the problem as it could have been caused by someone tampering with the vehicle. They said the failure  could not be determined to have been caused by a "defect in workmanship or materials" and therefore would not be repaired under the Mini/BMW 4 year 50,000 mile warranty. The dealer's mechanic reported that a nut came off a bolt that held the front end suspension assembly together. The bolt worked its way out and allowed the front end assembly to come off the car. Since the bolt was not found and is not available for examination, and all they have to examine is the nut and the vehicle, Mini / BMW claimed they can not determine why the nut backed off.

Based on that scenario BMW / Mini has refused to cover the repairs under the OEM warranty. Based on opinions from an insurance adjuster, and independent mechanics, I believe that the nut wasn't properly torqued at the factory, or that it worked loose due to improper application of the tie downs used in shipping the vehicle.

These explanations seem to be much more believable than believing that someone tampered with the car. Who would crawl under a car to loosen the front end assembly when all they had to do was loosen a few lug nuts. 

What's your opinion? Please chime in! 

Were you ever denied warranty repairs by BMW or Mini? I would love to hear your story. 

Perhaps we have a class action suit here if BMW has a pattern of denying warranty claims. If you are an attorney interested in pursuing this avenue I would love to hear from you!

Don't let big business push us around. 

Please like and share this post. Please copy and paste this information to any social media medium  you have access to. 

There is power in numbers.

 8 years ago (10-04-2017)

Wow I read all the reviews and it seems to me that There is a whole new staff because the old reviews are OUTSTANDING and the new one seem to be so disappointing and I need service for my mini S and I am in search of service I don't want to be mis treated

 8 years ago (10-06-2017)

I have been shopping around for a new MINI, and I checked in with the team at Braman. After recently buying a BMW from Braman, I had high expectations for the team. Though I didn't end up buying a car from them this time, Kurt and the team were very helpful and gave me all of the information I was looking for to help make a decision. Between the great service I got on my BMW purchase and the help from Kurt, I highly recommend these guys.

 9 years ago (20-09-2016)

Purchasing my mini Cooper from Braman mini of Palm Beach  was the best car purchasing experience I've ever had.  I was very impressed by how coordinated the Internet and on site sales teams are  and how knowledgeable the sales associates are about their products. Seriously,  don't buy a mini Cooper with out stopping by Braman mini of palm beach.  Go in with questions and ideas, learn from the sales people, then make your decision. You won't regret the time spent.

 9 years ago (18-05-2016)

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