Branciforte Auto Repair Inc

Reviews, get directions and contact details for Branciforte Auto Repair Inc

Address: 10105 Soquel Dr, Aptos, CA 95003, USA

Phone: (831) 685-2886

State: California

Zip Code: 95003

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Reviews

I'm glad we found a place we can trust to bring our cars. Nadine, Lou and he whole team are super knowledgeable and friendly, and they take the time to explain what is going on in a way that I can understand. 

I've had several experiences here with my car and my wife's car - in the most recent one they fit me even though they were very busy and helped me solve a tricky problem, and fixed it before it caused serious damage to my car.

Thanks for being awesome guys - I would recommend Branciforte to anyone in the Santa Cruz area.

 8 years ago (25-04-2017)

Lou and Nadine are great; they take care of my cars like family. What I truly appreciate is that they diagnose the problems as best they can (with my input), before deciding on a reasonable and cost-effective plan of action. Wonderful people and shop mechanics! They have my complete trust.

 8 years ago (24-01-2017)

If you are  thinking about taking your car here, you should read this review.

I was made to tow my vehicle from this shop after they were unable to fix it. There is actually nothing remarkable about this car. It is a Japanese front wheel drive V6. A number of parts were replaced that didn't need to be replaced in a effort to locate the trouble. Many hours were spent trouble shooting. More than 10 according to Lou. In the end they say it is the ECU but were unwilling to replace it. Lou was acting strange when I was having a conversation about it and I got the feeling he didn't want to work on it anymore. I asked him if that was the case and sure enough he wanted me to tow it away.

One of the things I found very odd was after they started working on it Lou called me to ask me how old the plugs and wires were. I had literally just replaced both. The wires were so shiny and bright it would be hard to miss that they had just been replaced days before.
Lou replaced the plugs anyway which meant removing the intake manifold (several hours of work.)

They have been very polite and honest as have I. I expressed very little dismay upon being told I needed to remove my car and pay for the repairs. That being said I can't believe what is happening. That I have to tow it to another shop to have it fixed after already towing it here  and paying to not have it fixed.

After all of the trouble shooting  Lou said that it was flooding on all of the cylinders because the computer was bad. So I towed it home and removed the ECU which required me disassembling half of my dash. After getting the  serial number off the ECU I proceeded to search for one. A week and numerous hours of research later I called a Mitsubishi dealer and talked to the service department manager. When I told him Lou said it was the ECU because it was flooding on all cylinders he said he had never seen that happen due to an ECU. Flooding on one cylinder due to an ECU happens but never all of them at the same time.

So I towed the car over the hill to the dealer to have them fix it. That's another $150 in tows for a total of $350. This puts my unnecessary tow bill at $250. So they put it in the shop the next day and called me right away. It turns out it was the distributor. This is one of the first things you check when you have an ignition problem and it took them about half an hour.

So I paid about $800 in tows and repairs that didn't benefit me in any way and I find out that what was wrong with my car was incredibly simple. I also tore apart my dash and spent a lot of time looking for a part for a problem that didn't exist. One last thing I discovered was that there was a pretty substantial amount of grease on my brand new floor mat and on the door sill.

I waited a while and thought about all of this and decided to send an email to try to come to some kind of an agreement. It seems reasonable to expect that a business that fails to perform the duties it promises a customer, would agree to refund part, if not nearly all of the money. It's an agreement of trade. I give them something they can use for something I can use. Well they didn't give me anything I could use.

So I sent  the email and they didn't respond.
This review is my response to them not responding.
They could lose more money from this review than
I paid to have them not fix my car.
I would be happy to remove this review if they contact me
and refund a reasonable amount of my money.

They have my email address.

 9 years ago (11-11-2016)

Amazing mechanics and people. Very knowledgeable and explain things clearly so anyone can understand what went wrong and how they fixed it. Couldn't recommend a mechanic more. 

 9 years ago (12-01-2017)

For 25+ years, Branicforti has been honest and reliable. They'll give you options if they can.

 8 years ago (30-01-2017)

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