North Bay Ford

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Address: 1999 Soquel Ave, Santa Cruz, CA 95062, USA

Phone: (831) 457-5858

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State: California

Zip Code: 95062

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Reviews

Service itself was great.  However, I was shocked when I called a week earlier asking to bring my car in (it had been doing weird little things for awhile so I knew something was up, and wanted it taken care of). I was told I couldn't get in for over 2 weeks!  This is completely unacceptable.  Any other dealer (I've dealt with Toyota for years) will get you in within a day.  So, I booked the appt. for Dec. 5th, and them my car just died a few days later....or actually, wouldn't start at all.  So, we managed to get it to the dealership on a Sunday, received a call on Monday, saying they would TRY to get to it, (Which thankfully, they did), but it could be a day or so!  My suggestion would be to hire more people in your service deptartment ASAP, or people WILL go elsewhere, and eventually BUY elsewhere, if they can't get the service they need on their car at North Bay Ford.

 8 years ago (29-11-2017)

Glenn is BACK!! Yeah!!  my truck, choking on a failed O2 sensor needed help. glenn said on Monday they were taking appts for following friday. he got my truck in, juggled it to be done 5 days ahead schedule. i am biased, but Glenn is the best; followed by Richard, praise be for the shuttle!!

 8 years ago (22-11-2017)

I just had a great experience buying a 2016 Ford Transit Connect!  I am so happy with it.  Jeff and his staff did a great job!

 8 years ago (14-09-2017)

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. This place is absolutely horrible. My girlfriend's new Ford broke down, and they were completely rude and beyond unprofessional. This place will be taken to small claims (if they haven't already before hundreds of times) shortly. They are not a legitimate setup, and they will lie to your face and cheat you out of as much money as possible. They issued a rental car (that she had to pay for even though it was FORD's fault), took her deposit, gave her a Nissan, and said it was the only one they had. and then when it was returned, said they can't give the deposit back because she "wasn't renting a Ford". What a laughable excuse, and honestly a horrible way to try to cheat people out of more money. Of course none of this was mentioned to her and the receptionist was on her phone and couldn't care less. Literally choose any place but this. They are absolute slimeballs.

 8 years ago (29-08-2017)

I took my car in for a recall. It took time to get an appointment as parts were not in and I had to repeatedly call until the part was off backorder. After the car was serviced it had slight damage (the emblem on back bumper was broken), and there were scuff marks on the bumper as well. There were marks on the windows from when they worked on servicing my car. I returned to Ford and they said they would replace emblem (still waiting to hear from them). They did clean the windows after I brought my car back and explained the situation.

 8 years ago (02-10-2017)

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