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Reviews, get directions and contact details for Budget Car Rental

Story

Budget Car Rental Dedham operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 55 Ariadne Road, Dedham Holiday Inn, Dedham, MA 02026, USA
Phone: (781) 407-9626
State: Massachusetts
City: Dedham
Zip Code: 02026


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM

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Reviews
Scheduled a dropoff time close to closing time. We arrived ten minutes early before that scheduled time, only to find that the employee on duty had decided to cut out from work a little early despite an arranged dropoff - all lights were off and the building was closed. We called the corporate number to see what to do about this, and first they told us that we would have to pay for another day's rental because we couldn't "prove" that we arrived on time. After an hour of unnecessary back and forth they must have pulled the recorded logs because they abruptly told us that we would not be charged and demanded we drop the car at the next city over. No compensation or apologies were made for this waste of time and gas by the manager of either location.
8 years ago (28-09-2017)
The gas was not full but the front desk person insisted it's ok. I was charged $35 when I dropped it at airport with same amount of gas. Luckily I had taken pictures of dashboard while picking and dropping the car. The person who logged the complaint looked disinterested and had to follow up twice to get refund and updated receipt
9 years ago (13-01-2017)
Very deceiving company . My family was going to be traveling out of town and I wanted to assist them on a rental car. They asked me to book them with another rental car company. But when I came across budgets prices and available with bonus their location of pickup for them . I made them change their mind. They arrived for pickup and apparently budget was trying to make them rent something smaller than originally booked and paid for or larger with of course a price increase!!!!! I'm sorry if you don't have the available cars here's a simple solution don't advertise or better yet review your pickups for the day and inform customer if the car they need is not available. very poor customer service even from the manager on duty as I was told.
11 years ago (19-11-2014)
Very nice and friendly customer service representative. Check in and out with a breeze.
9 years ago (11-04-2016)
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