Cooper Lake Automotive

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About

We are a family owned car repair facility located in Smyrna, Ga. We service all makes and models.

Mission

Here at Cooper Lake Automotive, we strive to repair and help maintain your vehicle at the highest standards possible.

Address: 4739 S Cobb Dr, Smyrna, GA 30080, USA

Phone: (770) 431-1936

Website

moc.evitomotuaekalrepooc@ecivres

State: Georgia

Zip Code: 30080

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

I've used Cooper Lake for a few years.  Not sure if management changed or just getting sloppy, but I've had two major issues in the past year, so I'm taking business elsewhere.  First issue was them saying I needed 1,500 fix on my Subaru for a check engine light.  I called a Subaru specialist shop and they told me over the phone how to fix it for 20 dollars.  Just this week I brought in our CR-V for a wheel bearing replacement.  They took a week to "fix it", and when I picked it up it still made the noise.  When I asked about it, they informed me that they had a miscommunication with the mechanic, and it had not been replaced.  A weekend and another day in the shop and it was fixed.  For an inconvenience as big as this, I expected them to go beyond in trying to make it right.  They didn't offer a discount or to waive the inspection fee for it.  I totally understand mistakes, but good businesses go out of their way to make it right.  Good auto shops are hard to find...this one used to be good, but we'll find someone new, and I'll let others know to look elsewhere too.

 7 years ago (13-12-2017)

We had to wait an entire week to even be seen by them, which ordinarily we would have gone somewhere else but they had done previous work for us and we were having the same issue. They scheduled us on a Friday morning 9am only to call us at the end of the day to say it was another issue and we needed a part thy don't have.
Fast forward to Monday Morning, we call and they say the part still isn't in, but it's on the way and will arrive at a time they don't know and they don't know when the car will be done besides end of day which could also be 7 in the evening . But no idea of when. We ask can diagnostic fee be waived since at this point we have to pick up vehicle and take it somewhere where the part is on hand and thy can provide an estimate time for work being done. He was unwilling to waive at all, which is fine but they weren't even apologetic about the inconvenience. Instead I received a lesson on how much it would cost to carry parts and how that's expensive and too bad they couldn't get us in days sooner they were busy, and providing time frames to customers is not something they provide other than a day. No apology, no sorry for the inconvenience, no we appreciate the fact we spent almost a thousand dollars last time you were here and sorry we couldn't come to a solution for you guys this time. Nope.... customer service is a dying art.

:update in response to owners response.-- no one ever apologized in our conversation... many things were explained none of which consisted of an apology. On the contrary, there was absolutely no empathy given to our situation only a defense to your standpoint. Then I was even advised I wouldn't be able to take my car anywhere and get it fixed faster. We picked our car up at 9am took it to another place and had it back to us by 11am. But that's additional minutiae...point is I never got so much as a simple apology from anyone at any point. Simply untrue, no need to be apologetic in this public forum attempting to demonstrate customer service skills you failed to display in the actual situation of conflict.

 7 years ago (07-11-2017)

Cooper Lake Automotive is hands down one of the best auto shops I've ever taken my car to.  The staff is friendly, it's easy to make appointments and the turnaround time for getting your car fixed is quick.  I'm always looking for businesses that I can trust, especially when it comes to costly repairs.  Cooper Lake Automotive is thorough in their inspections and fair in their pricing.  They never tried to upsell me on things I didn't need and they also told me which repairs could be postponed.  Even after you drop off your car, they keep you posted with pictures and reports so you can see exactly what their mechanics are diagnosing on your car.  I highly recommend them.

 7 years ago (27-07-2017)

Outstanding service. Utilizing them for  years now and always pleased.Trust  them implicitly.  Gary does a fantastic job in scheduling / and managing all of the services. Thanks, Ed P

 7 years ago (04-09-2017)

Very nice people and very clean place. Just spent $250.00 to have my hitch installed on my brand new Outback. Not happy with the quality of the cut into the bumper shroud. For that amount of money, I would expect a cleaner cut, than what was done. Disappointed.

After speaking with Bill the owner and him explaining to me the process of installing the hitch and trying to be as careful as possible as they are just as nervous when working on a brand new car as the owner is, they did do a very good job. The cut lines are difficult even with a fine tooth saw blade and a reciprocating saw as well as following the template. Hence the reason they provide a trim strip as well with the hitch. 

Again, great people and the owner does take a personal interest in making sure their clients are happy.....a very rare characteristic in todays world. 

I'd highly recommend these folks if you need work done on your car.

 8 years ago (22-03-2017)

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