Costco Wholesale

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Address: 2219 S 37th St, Tacoma, WA 98409, USA

Phone: (253) 475-5595

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State: Washington

Zip Code: 98409

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Reviews

Easy shopping. You can find everything fast. And check out fast too. And it was not crowded! There were no long lines.

 9 years ago (13-06-2017)

Had my worst Costco experience here. I mean, Costco is Costco - we all learn to deal with the crowds and long lines because the products and deals are worth it. But I have never been made to feel more uncomfortable at a Costco than I did this past weekend.

I have just the basic membership and it has been working for me just fine. I understand that all companies attempt to promote certain products/upgrades and that's fine, but when you try to push your products onto your customers to the point where they feel harassed, that is not ok.

It was a weekend, mind you, lines all the way into the aisles, and when it's my turn, the cashier looks at my membership card and screams (literally screams) out "upgrade!!". I'm totally confused, thinking there's something wrong with my membership, trying to remember when it was last renewed. I was pretty sure it hasn't been a year. 

A few seconds later, another employee comes over trying to get me to upgrade my membership to executive!! I couldn't hear most of what he was saying due to the fact that he was talking super fast (also imagine the noise level at a Costco on a Sunday), throwing numbers and statistics out at me that I still, a few days later, can't comprehend. And though i repeatedly told him (and my cashier, that had now joined the conversation at that point, trying to convince me to upgrade) I wasn't interested, he kept going with his pitch, disregarding my responses. 

With the line behind my growing longer and longer, I became more flustered and uncomfortable seeing that the customers behind me were becoming agitated and restless as I was holding up the line.  I was just trying to figure out what on earth they were trying to talk me into, and finding a way to make them understand that I was not interested!  Finally, after what seemed like forever, they let me go.

I understand Costco trying to promote their upgrades, and under different circumstances I might have agreed (if I could actually hear and understand the benefits and the additional cost), but the checkout on a super busy day is not the place to do it!!!!! It makes me want to shop elsewhere. I probably will continue to shop at Costco but I will be avoiding the tacoma location and hope that I don't have to experience this again at another store. 

Please please please, for the sake of the members you are trying to upgrade, and for the sake of the people waiting in line behind them, stop trying to sell upgrades at the checkout! Find a better way.

 9 years ago (14-06-2017)

We bought a Shark vacuum from Costco online in October 2015. It was lightly used, and stopped working a couple months ago. We still had our receipt, and the return was processed very quickly with no problems at all.

 9 years ago (14-06-2017)

I enjoy Costco Wholesale. I got a whole rotisserie chicken for $4.99. If you are hungry before or after shopping you can get a bite to eat. My favorite is the hotdog and drink combo for $1.50 and they have the best pizza.

 9 years ago (06-05-2017)

It's Costco. For me the access is super easy, I can usually get gas cheap and fast. The selection inside is always great. I also tend to see amazingly​ fit women in there. Must be the water

 9 years ago (19-04-2017)

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