Courtyard by Marriott Newport News Yorktown

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Visit our quaint and secluded, but easily accessible, newly renovated Refreshing Business Courtyard Marriott at Kiln Creek at the crossroads of Yorktown and Newport News Virginia.

Address: 105 Cybernetics Way, Yorktown, VA 23693, USA

Phone: (757) 874-9000

Website

moc.nwotkroyyc@yrrepc

State: Virginia

Zip Code: 23693

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Reviews

I stayed for a week and had no problems! The staff was more than happy to help and the environment was super friendly and genuine. Room was super clean and halls were quiet despite being there for New Years. Had an amazing stay!

 9 years ago (05-01-2018)

The staff was extremely polite, welcoming, and very helpful each and every time we walked by the front desk.

We had one VERY unpleasant experience during this stay. One morning, all of us (including my 2 year old son), left our room and got on to the elevator to head out for the day. As the elevator door was closing, a female security guard (who the location contracts with since they were there throughout our stay) reached into the elevator door to stop it from closing. This was odd to us because she hadn't done this any of the other times we got on the elevator.

After stopping the door from closing, she reached down towards our son, grabbed his face, and kissed his cheek. She then walked out of the elevator and went back to sitting in the chair. She did all of this within about 3 seconds and all without saying a single word. It happened so fast and without any warning that we weren't able to do anything to stop it.

We were and are still absolutely appalled and disgusted by this woman's actions. Immediately after she did this, we had to wash my son's face with sanitizing wipes due to not knowing if this woman had cold sores, hepatitis, or any other transferable illness or virus that could have been spread by this unwanted and disgusting act.

I have attempted to get in touch with management at this location using Marriott Customer Care with no success. Corporate has apologized to me multiple times and tells me each week that someone will contact me. The only thing that they have done is given me "Bonus" points (which doesn't mean much to me). Other than that, my voice has gone unheard by local management in regards to this matter.

 9 years ago (17-01-2018)

This was my first visit to this particular Courtyard and it continued to uphold my standards in all Marriott properties. The rooms were spacious and clean. My particular room had a small balcony, I loved being able to open the door to let in a breeze. The Bistro was well staffed and knowledgeable about their products. Exterior of The property was very well kept and clean. The gym is my only negative comment. It lacked a stationary bicycle, something I look for in hotel gyms. The surrounding area felt safe and had many food options around. I could easily walk to four restaurants without crossing any major intersections or roads. I will definitely stay at this property again and will recommend to anyone on the fence about it.

 9 years ago (14-09-2017)

Breakfast not included. Friendly and helpful staff. Security guard on the floor we stayed at helped us feel safe. Updated furniture and clean rooms, though walls and carpets were scuffed and some stains. But still a clean room that I felt comfortable walking barefoot in. Clean beds and nice shower.

 9 years ago (14-11-2017)

Too expensive for what we got. Whirl pool was broken. Wall paper coming off bathroom walls. No continental breakfast.

 9 years ago (20-12-2017)

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