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CVS

  1. Tennessee
  2. Tennessee Store

Reviews, get directions and contact details for CVS

CVS
Address: 4864 N Broadway St, Knoxville, TN 37918, USA
Phone: (865) 687-2720
State: Tennessee
Zip Code: 37918


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Reviews
Came in for a back to school item.. the had an empty hook for the one I wanted.. I ended up at the competitor to find it well stocked, cheaper they had a better selection. The store was quite dirty and dark in comparison to the one who ultimately took my $18 today.
10 years ago (08-09-2016)
Wedsnesday 7.1.2015 My elderly 78 year mother had a very bad experience when her pain medication prescription was filled with a different drug company's version of it, and she was not told or given a choice to change. Once I took her to get it filled, we left the store, and she got it home before realizing it was different. She called the pharmacy back of course. She was told that it was what they had been given, I guess, when they ordered. She developed a horrible headache and dizziness after trying to take what they told her was the same pain medicine, it just looked different. We ended up having to take my Mom back to the Dr. to get a new prescription written. I took her back to CVS to get this one filled with the medication they had previously been giving her. To our surprise the only way we could get it was for me to charge it on my credit card. She did not have 81.00 to given them to get this medicine. The pharmacy said the insurance would not pay for a 2nd prescription within the same 30 days. They, of course explained that they could not take the medicine back and give her the right one. This was by NO Fault of my Moms, yet we ended up, being inconvenienced, and out of pocket 80.99 for a choice made by CVS. They were compensated for their mistake/choice twice, by the insurance company, and again when we had to pay out of pocket for a 2nd one. My mother's headaches and dizziness have gone away, but I am not happy that they put her through all this. It took place over 5 days beginning Saturday 6.27.15 and ending on Wedsnesday 7.1.2015 when I purchased the medication for my Mother. She is elderly, I work, and she doesn't drive. I feel they should have made this right for her. Especially since they did not give her choice to change what she had been getting/taking. I was there. I took her to pick it up. I would have remembered if they had asked her about changing her to something else and gave her the reason for doing it.
11 years ago (09-07-2015)
Great staff very caring people.
11 years ago (20-02-2016)
Friendly personal service. They work hard to make your prescriptions right.
12 years ago (26-02-2015)
Great service
12 years ago (16-03-2015)
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