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DARCARS 355 Toyota Rockville

  1. Maryland
  2. North Potomac Car Dealer
  3. Rockville Car Dealer

Reviews, get directions and contact details for DARCARS 355 Toyota Rockville

DARCARS 355 Toyota Rockville

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The Official Facebook page of DARCARS 355 Toyota Scion Rockville

Address: 15625 Frederick Rd, Rockville, MD 20855, USA
Phone: (301) 340-0900
moc.sracrad@laicos
State: Maryland
Zip Code: 20855


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Reviews
When I contacted several dealers to buy a car, the response from this dealer shop seemed really insincere. Of course, I bought my car from another dealer. Although I don't have any good impression here, I have visited the service center several times only because of the location. Unfortunately, whole experiences here were really frustrating. After I received the first scheduled maintenance service, they made some rusty marks on the wheel bolts. I tried to ignore these. I had to adjust almost everything again whenever I got my car back. They seemed unconcern, but I thought this was not a big problem. After they repair/replace one of the interior parts attached to the roof/headliner, a noise emerged from the repaired point. I revisited the service center. They said I had to pay more than one thousand to fix this newly developed problem because I had installed a dash cam and put the wire into the headliner (this was installed 1 year before and it locates on the opposite side). Maybe they just tried to follow Toyota's policy. Anyhow they made a new problem and asked me to pay for it and the service person didn't try to listen to me and kept saying this was my fault. I cannot say much about the sales department because I haven't bought a car here. But I can say you must find another service center if you love your car. They seem really careless and unprofessional. > After a few weeks, I found the source and solved the problem. The liner was not a problem at all (now, I know that structurally the liner cannot be the source of that kind of noise what I described to them). They tried to steal my money without any knowledge or idea about probable sources and the solutions. Do I have to report this attempt of fraud? Never trust this people.
8 years ago (17-09-2017)
This is my first review and unfortunately it's not a positive one. I consigned for my younger brother and within the first month, he is already experiencing issues. This is a 2014 Toyota with ~30k miles on it and seemed like a nice car. Turns out the rotors are rusted so the car shakes when he tries to brake. He took it to the dealership and despite having full warranty on it, we are being told he must pay out of pocket to fix it. Though this is not a safety issue, we were misled by the dealership who told us there were no issues with the vehicle. Now my brother is getting ready to head back to school in a week and after spending his savings to put a down payment on the car, he is being asked to spend even more money which he does not have. The whole point of us going to a dealership versus somewhere like Craigslist was because we trusted that we were purchasing a good quality car and would not have to worry about any issues for quite some time and here we are less one month in and already feeling misled and taken advantage of. I have requested that they waive this fee to fix it since that is how they sold it to us and they are refusing. Buyer beware. They make you feel good about your purchase and then pull the rug from beneath under your feet. Thanks a lot Toyota!
8 years ago (22-08-2017)
Terrible service ever !!!!!!! I do not even want to give a single star. Do not ever buy a car from this dealer. Worst customer service ever!!!! When they say "I will call you back and report the progress", they never call back!!!! When they promise will do something for you, they never do. If you really want to look for a car, do not ever consider doing it here. They will never never keep their promise.
8 years ago (15-09-2017)
So they promise free shuttle to pick up when using service. Spent 20 minutes in 90+ degree weather trying to get through to someone on the phone to help. Front desk did not help. The service desk closed 5 minutes early and would not pick up. Then tried reaching someone in sales. No one picked up. Never returning for service or to buy a car.
8 years ago (17-07-2017)
The crew members are so nice its our first car but they help us a lot we even take the car with us so fast..thanks to them
8 years ago (04-09-2017)
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