Direct Source Furniture

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Address: 2180 S 300 W #104, South Salt Lake, UT 84115, USA

Phone: (801) 886-1800

Website

State: Utah

City: South Salt Lake

Zip Code: 84115

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

I have purchased several pieces of furniture here. The prices and quality are great as is their customer service. They have been helpful in answering my questions and following up on my order.

 7 years ago (03-01-2018)

Beautiful store. You can find just about anything you could want.  Great prices and fantastic staff. Always friendly and willing to go the extra mile to make sure there customer are happy.

 8 years ago (21-11-2017)

Great prices and great service. Too bad they're shutting down.

 7 years ago (17-02-2018)

Buyer beware! Direct Source sells average quality furniture at reasonable prices. However, if your order arrives with a problem, don't expect that the problem will ever be resolved.

I ordered a bedroom set that arrived at the end of March. Two drawers on the dresser did not open and close properly. I contacted Direct Source the day after delivery and was promised a new dresser within a few weeks. Two months later, the promised replacement dresser had not arrived nor was it even on its way. The first dresser took less than three weeks. I really wanted a dresser that I could use and was tired of the delay. At that point, I asked for parts to fix the dresser myself. It took another full month to get half the replacement parts. It's now October, over six months since I first informed Direct Source of the damage. I still have not received the other half of the replacement parts that I need to fix the dresser and I don't believe that I'll ever receive parts for the repair.

I've asked for a discount on the dresser at least twice during my many communications with Direct Source, but that never happened.  They blame their supplier for the continual delays, which may actually be the case.  However, Direct Source doesn't seem to understand that when they take money for a product, they have an obligation to follow through and make things right for their customers, even if their supplier leaves them in a bind. I think it's ridiculous that I paid full price for a piece of furniture that I now have to repair and they can't even supply the parts or offer a discount.  Customer service at Direct Source is a joke. Never again.

 8 years ago (04-10-2017)

Found the sectional we wanted at a good price. They helped us organize the delivery ($60 to the south side of the valley). Will use them again when we are in need of furniture.

 8 years ago (30-11-2017)

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Reviews, get directions and contact details for Direct Source Furniture

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