Dollar Rent A Car

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Address: 7777 E Apache St, Tulsa, OK 74115, USA

Phone: (918) 838-5236

Website

State: Oklahoma

Zip Code: 74115

Opening Hours

Monday: 7:00 AM – 12:00 AM
Tuesday: 7:00 AM – 12:00 AM
Wednesday: 7:00 AM – 12:00 AM
Thursday: 7:00 AM – 12:00 AM
Friday: 7:00 AM – 12:00 AM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 12:00 AM

Update Info

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Reviews

I am very upset with Dollar Rent a Car. When I arrived (on time) they didn't have my RESERVED vehicle!!! They gave me a different vehicle and said it would be the same price. Well....they charged me an outrageous upgrade fee. Then I received a bill in the mail stating I went through a toll. The toll fee was $5.22 and the added on a $30 fee to this. I DID NOT GO THROUGH A TOLL!!!!!!! These guys are con artists!!! DO NOT USE THEM. I am reporting them to the Better Business Bureau.

 7 years ago (23-01-2018)

I’ve been a member since November 2016. I was drawn to the low prices. After the first 4 or 5 rentals, I was promoted to express member. The service has been HORRIBLE ever since. The in-store customer service reps are cold, angry, and rude. The telephone reps are unfriendly, irritable, and unhelpful. Everyone seems to hate their job and the people they’re servicing. Then the rates rose to ridiculous amounts. Needless to say, I am officially done with this company. I’d rather pay more if it means better quality service.

 7 years ago (25-09-2017)

Don’t use dollar.  Poor policies and they say one thing And then charge you for another.

 7 years ago (04-01-2018)

NOT WORTH IT!

The good: 
- The front desk lady when I picked it up, Michelle, was super sweet and got me on my way fine.
- I got a great deal and so I decided to go with Dollar instead of other companies that I have used previously and trusted.

The bad:
- I returned it on time, but had to go back inside of the airport to give my keys back to them and check out because the parking lot kiosk attendant was not there. I gave him my gas receipt and gave them my email address and then he said I was good to go. 
- The next morning I woke up to an email that was 2x the amount of the rental. It just said "Damage Fee" alongside a charge with no notes or anything. 
- I tried calling the Tulsa office multiple times...no answer
- I tired calling Dollar Customer Service...they answered after 15 minutes of being on hold, they said they weren't the ones to handle this type of complaint and they transferred me to another number for claims..I stayed on hold till they answered 20 minutes later, but they told me that I should talk to customer service about this (who ironically had referred me over in the first place)
- After an hour of calling back and forth one of the employees said that there really is nothing I can do to argue this charge, even though no one checked it with me there when I returned (which I arrived on time so they could have) and there is no record of exactly what damage was done just a vague all encompassing damage fee note, they claimed something happened to the car and I cannot dispute it even though nothing happened while I was driving it. 
- I have rented from many companies and everyone has their flaws and you get a bad car here and there, but when they claim you did something you didn't do and they charge you for it and they say there's nothing you can do to dispute that... WOW

The only thing I can do is write a review to hopefully help save someone else from making the same mistake of renting from them.

      
      
      
 8 years ago (13-02-2017)

Rented a car from this location. Process was fast and easy. It was a one way drop off in Dallas. It was a bit pricey and the car smelled like smoke but other than that, no issues.

 8 years ago (13-06-2017)

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