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DoubleTree by Hilton Hotel New York - Times Square South

  1. New York
  2. New Square Lodging

Reviews, get directions and contact details for DoubleTree by Hilton Hotel New York - Times Square South

Address: 341 W 36th St, New York, NY 10018, USA
Phone: (212) 542-8990
State: New York
Zip Code: 10018


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Reviews
I can't say enough nice things about this hotel. As far as NYC hotels go, it's inexpensive. Obviously the rooms are pretty small but ours was clean with a nice, modern looking bathroom. My sister and I shared a queen bed (that looked more like a full size but oh well). The staff was great! They were helpful and friendly. The front desk even gives out free warm cookies. I would definitely recommend it and stay there again.
8 years ago (11-09-2017)
The location is convenient, but that is it. We had to ask for a crib 3 times, finally got it by 9pm. The next day after our rooms was cleaned we were left with no towels, 3 phone calls ( 1 to the manager) ...and we still have no towels. Worst costumer service, I will never stay here again. On top of it all, the place smells and is in need of repairs. I cannot believe this is a Double Tree!
8 years ago (18-09-2017)
The rooms are not bad especially since we were only in them long enough to sleep, and the people working have all been very friendly and helpful. The location is a little weird so taking taxis and Lyfts was a bit of a struggle, but there is also a ton of stuff close enough to walk to. It has also been surprisingly quiet for being as close to Times Square (also walking distance) as we are. Overall a pretty good experience for as little time as we spent actually in the hotel. The beds are super comfortable though.
8 years ago (27-08-2017)
I am APPALLED as to how I was treated during my stay here. DO NOT STAY AT THIS HOTEL. I was placed in a room that had BED BUGS. We checked in very late around 2:30am because I'm not from NYC. We were placed in front of a hotel that was being constructed so I got no sleep. I wake up to bumps all over my face. I start to scratch by back and that's when I knew, I was getting bites from something. I jumped out of bed AND SAW IT CRAWLING ON THE BED. I quickly killed it and looked at my face/body. I had bite marks all over my neck, face, and back. The customer service was horrendous, they had someone come up to my room to examine it, but DID NOTHING. They did not move me into another room right away. They did not walk me to another hotel. Customer service was called, but its like they were talking in circles, they did not want to help me. I was supposed to stay 3 nights there. We left the hotel room and finally after 1pm, we were placed in another room. The next day, THERE WAS NO RUNNING WATER. I don't know why we thought customer service would help us, because they are clearly incompetant and refused to give us a refund for our entire stay. We checked out that morning and went to another hotel. DO NOT STAY AT THIS HOTEL.
8 years ago (03-10-2017)
Our 1st time in New York. Great, convenient location. 5 minute walk to MSG/Penn Station. 15 minute walk to Times Square. Rooms are small but clean. They have a safe and mini-fridge. Beds are firm and comfortable. Staff friendly and helpful. Only downsides? Small elevators and lots of construction around the property. And the cookies are as good as people say they are. Thanks for a great stay!
8 years ago (22-06-2017)
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