Dunkin'

Idk if my drinks are purposely being made wrong or people are struggling with reading but it’s allllll the time now and if i ask for it to be fixed it’s nothing but attitude and rudeness. Used to be the best Dunkin but now the service and management is just terrible and only getting worse

Dunkin!!!! Your girl Annie understood the assignment! Well done, well done indeed ma'am. Ok, so let's start out by saying this, I rarely go to coffee places and order coffee. I'm that $.88 cup of black gas station coffee kinda girl. That being said let's talk about my morning. It has been rough! My keurig machine was pitching a fit so I headed out without coffee. I planned on grabbing a cup from the 7-11 but their parking lot was chaos and their pumps were shut down so I ended up pulling into the Handi-Mart to run in and grab a cold brew Monster and a Protein shake to use as the creamer. They had the Cold Brew but no low carb/low sugar protein shakes. I was feeling a bit defeated but I grabbed the cold brew and figured I would hit another gas station for the shake when my girlfriend who I was on the phone with said "Order from the Dunkin drive thru. They might have something.". I pulled up and was immediately met with a super friendly voice who understood that I was after heavy cream, a lil bit of flavor and a large cup of ice to mix my already purchased cold brew in. Annie was on it! She hooked me up with a large cup of ice, heavy cream, the flavors I asked for and enough space left in the cup to fit my cold brew PERFECTLY! Is it too much to say that this woman is now officially my hero? Annie, darlin, you are a gem. Thank you for making this grouchy old gals morning shine a good bit brighter! Fyi......I called in to catch Annie's name and the Manager I spoke with was just as kind and a pleasure to talk to as well.

It was ok. The lady working there is the whole store pretty much. She does everything. She's why I'm giving 5 and not the food. Hell my Boston "cream" donut was a chocolate glazed regular donut with no hole cuz there was no cream. I had 3 choices to pick from at 2:00 on a Friday afternoon. Really? Coffee was great. So were the donuts that were available. Maybe I can try again tomorrow and see if I can try 3 more.

I’ve been to better Dunkin’s. I pulled up to the drive thru, waited about 5 or so minutes before saying “hello?” into the speaker because no one had said anything when I pulled up. No one was in front of me either. My order was super easy, just a caramel iced latte and a blueberry muffin. After being told to pull forward, I waited about another 5 minutes again for someone to take my money, then another 5 minutes for them to hand me the wrong order. I got handed a sweet tea and a donut. I politely told them that this wasn’t my order and got an attitude immediately. Not sure where the order came from, since there was no one in line but me, but it was definitely not mine. I couldn’t tell you how long I sat there before I got the right order handed to me. long enough for 3 more people to pull in behind me.

Forgot part of my order and when I immediately came back to get it they threw it on the counter and said HERE YA GO. I thanked them anyway but no one said you're welcome or sorry about that. Hannahs little 'tude needs some work.

What happened to above and beyond customer service? I go to this location on a regular and I swear its a daunting task just to ask for sugar. We are all human but its not fair to be impatient and unfriendly because you have troubles, everyone has troubles. Be grateful you have a job making $15hr or more. People get complacent because there's no management or poor management.

Great food and nice workers!!Food: 5/5

Forgot my wallet with my husband and i had two gift card but still had a remaining balance cashier told me it was okay and i didn't have to pay. I went and grabbed my wallet and came back and paid but it was such an amazing experience and it shows that there is still kind people in the world.

Great speed … the food was hot and fresh .!!

Love Dunkin- however MASKS seem optional when it's not an option. Don't frequent as much because of this. Tiny area shared with shell gas station. Nice people who work there- they get it