Elite Car Sales

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Address: 5520 Westwood Dr, St Charles, MO 63304, USA

Phone: (636) 300-4222

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State: Missouri

Zip Code: 63304

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Reviews

I was skeptical to do business with this company after the reviews. My experience was a bit different and I was pleasantly surprised at the level of customer service from Tom. All of my dealings with him were long distance, as I am on the east cost and he was very responsive and transparent. 
He answered to all my questions very quickly, encouraged me to get a pre purchase inspection and was never pushy. If anything he was quite patient with my flood of questions and concerns.

 9 years ago (24-08-2016)

Terrible business practices. I can't stress how much you should not buy from this company. Sold me a car that they had assured me had a lot of work done on it, that everything was in shape. Follow up trips to another mechanic ruled that to be false, and the car practically exploded on me while driving. Didn't want to give me my money back, was negligent in paying off my original loan back to the bank, causing hits to my credit, failed to properly fix issues with the car (I'd take it in for one thing, get it back with it and still something else broken), transmission issues within a few days of owning it.

I wanted to trade the car back in, and was told that all of the money I'd put towards the car they'd be willing to transfer to a different car. Okay. Fine. I get there and am told that that is in fact not the case, and they will do no such thing. They then wanted to put me in another car that clearly had audible engine issues, and was missing most of the knobs and buttons inside. Manager was disrespectful to both me and to my mother, and it took months to get everything resolved.

PLEASE do not purchase a car from them. They should be shut down.

 10 years ago (30-12-2015)

WORST DEALERSHIP IN MISSOURI. I DO NOT RECOMMEND! Tom Underwood is an awful person to deal with!

 11 years ago (22-12-2014)

DO NOT BUY FROM HERE or any other Elite Car Sales. Severely mistreated up and down even especially by the Owner, Thomas Underwood. Underwood is a very mean spirited and unethical man. If you are looking for fair and friendly service this is NOT the place. I will never attempt to buy a car from here under any circumstance.

 12 years ago (01-02-2014)

nothing but overall great customer care from the Elite Sales Staff. They went over the top to deliver my vehicle to me exactly as I requested! They have everything from luxury to commercial vehicles

 12 years ago (21-12-2013)

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