Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 2443 Montgomery Hwy, Dothan, AL 36303, USA

Phone: (334) 792-6868

Website

State: Alabama

City: Dothan

Zip Code: 36303

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 1:00 – 4:00 PM

Update Info

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Reviews

Excellent, courteous, awesome and friendly group of representatives you have at this particular location. They are always going beyond and above to make sure my experiences with them are memorable. They are very respectful and never leave me unattended to at any given time despite how busy they are. They deserve a standing ovation, thank you all for all you do to make your customer always want to come back. God bless.

 7 years ago (21-02-2018)

My recent experience was very unsatisfying from beginning to end.  I was late being picked up the first time because the driver didn't have a GPS and wasn't understanding my directions.  Then had to wait for a vehicle once I arrived when my pickup time had been verified several times.  I missed class due to this fact.  We had to be swapped out into another vehicle due to an accident.  After having that vehicle for  a day it wouldn't crank(not due to anything we had done) and left us stranded.  When we called for roadside they said we had to pay tow charges because we didn't purchase roadside.  I told them I refused to pay towing for a rental that has left us stranded.  My husband and I got a family member to take us home.  I contacted Enterprise the next morning to inform them of the situation and was told I was supposed to stay with the vehicle and have it towed so I asked to speak to the manager.  Manager said I wouldn't have been charged for a mechanical issue and she would have a driver come pick me up in 45 minutes, I informed her I needed to get to my uncle's funeral in 2 hrs.  Fast-forward I had to catch a ride to my uncle's funeral and once I was in the funeral I received several phone calls and text messages asking me to step out to swap keys.  I felt this was beyond rude and inconsiderate.  I was eventually apologized too and offered 1 measly complimentary day on my next rental like I would rent from them again.  Only reason I'm giving them 2 stars instead of 1 is because the process of getting us into another vehicle after the accident went smoother than I expected.

 7 years ago (28-03-2018)

The local office here in Dothan is second-to-none!  They have a great team, very professional and are able to efficiently get you into your rental, and they make return so easy.

The problem we encounter was with the 800 team.  The car we were given had a tire out of balance; which we only found out when on the highway, (Sunday).  On Monday we called the 800 line to ask for a replacement car in Orlando.  They told us where to go to get another car, but it was a hotel satellite location and they do not have extra cars.  So we called again, and again were sent to another hotel, with the same problem.  Ok, so now that 2 hours of our day is shot; we are told they will have to call us back.  No one did, so we proceeded to the airport on our own to see if they could help.  We had to wait for a bit, but they were very helpful, finally receiving a replacement car.  

Oh, and the 800 team called us back to see if we got a replacement car.  Ummm, what happened to your return call???  Good thing we did not wait for you to call us back with a location of a replacement car.

800 team should know where to pick-up a replacement car when your customers are having car trouble.  If we had more serious issue, I am not so confident that 800 team would have been any help at all.  What if we were stranded on the side of the road??

 7 years ago (18-04-2018)

Excellent service with very little wait time.  Even though the store was busy everything was handled efficiently.  Overall a good experience.

 7 years ago (04-04-2018)

They work very hard to make sure your experience is pleasant. I have needed to use them a few times this year. Always friendly and helpful. If they don't answer the phone try later or use the internet to get your answer. They can get very busy in Dothan Alabama.

 7 years ago (26-03-2018)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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