Hertz

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Address: 2390 Automotive Boulevard, Auburn, AL 36830, USA

Phone: (334) 826-1216

Website

State: Alabama

Zip Code: 36830

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

The manager and staff are amazing at this location, the other local location doesn't even bother to answer their phones. At this location they are very prompt and accommodating to your needs. The guys here real strive to provide excellent service to you. If I'm ever in the area again I will certainly use them!

 7 years ago (03-02-2018)

WORST CUSTOMER SERVICE EVER. The man that rented the car to my mother was incredibly rude and unfriendly. We requested a car and instead of supplying us with that vehicle he gave us something else. This new car we received had NO OIL in it... The technicians at my office had a look at it and put in 5qts of oil!!! These people rented us a car that was bone dry! Naturally even though we put the much needed oil in, it had already done it's damage from whoever rented the car before. Now I'm sitting on the side of the road awaiting a tow after dealing with the rudest phone line customer service team! The team who instead of taking me to the closest location to me wants to take me 2 hours the opposite direction of my destination. I had to call back twice to finally get someone who could actually help me...  I'm not sure what training, if any, they give their employees but customer service is incredibly lacking with this company. 

Never. Again!

 7 years ago (16-12-2017)

Horrible customer service, rude and unpleasant. I don't understand people who have jobs dealing with the public, having attitude problems. They looked at me like I had the plague. Then didn't even take the time to look up my information to show my reservations to pickup car had already been made. It's the public who keep these morons employed.. Sad!!!

 7 years ago (03-01-2018)

Very professional staff that can be fully trusted. The manager, Barry, ensures that his team takes pride in their work, making the customer service second to none. I'll be using this location regularly! Hands down, the best service you will find in Auburn and the surrounding area.

 7 years ago (13-10-2017)

Do not use Hertz.  I can not stress enough how bad my experience was with Hertz.  From a  maintenance side I returned two cars, one with CEL and ESL faults, transmission issues and misfires. It also was really dirty and covered in dog hair all over the rear seats.  The second car was newer but still dirty, dent on the drivers fender and needed simple maintenance. I've now set up another rental with Enterprise so I will no longer use them.

 8 years ago (18-08-2017)

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