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Reviews, get directions and contact details for Express

Express

Story

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for women and men. Today, Express has more than 600 stores and 16,000 associates across the globe. Find your fashion inspiration and see all the latest trends at a store near you, or at express.com

We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.

By accessing our Facebook page, you agree to comply with Facebook’s Terms and Conditions (http://bit.ly/r4IMyZ) as well as Express Privacy Policy (http://bit.ly/oVUvrv).

Any comment, image or video that violates these terms including any material that may be incorrect or inappropriate will not be tolerated and will be deleted immediately. We reserve the right to block you from posting on this page.

We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.

Address: 1800 Galleria Blvd, Franklin, TN 37067, USA
Phone: (615) 771-7304
State: Tennessee
City: Franklin
Zip Code: 37067


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
Be careful when you make a return. The lady at the register did not process my return correctly even though I received a "return receipt." I made the return in September and now we're in February and I'm still disputing it. I've sent in a copy of my return receipt clearly showing a return, and 4 months later, I'm still showing a charge due. Customer service hasn't been quick to reply and there is miscommunication. They've been quick to add late fees to my bill since I haven't paid for the returned item. I am about to just pay to them what is rightfully mine because it has been a nightmare. What's more disappointing is I've been a card holder for probably 10 years and I've always been on time with payments.
7 years ago (09-02-2018)
Came by to do an exchange today around 4pm. The girl doing my exchange was professional, quick and very personable. Great customer service! Thank you!
7 years ago (04-12-2017)
Reciept said download the app and get 15% off. I made an additional purchase and downloaded the app, and the cashier said I couldn't ise the 15% off.
7 years ago (17-02-2018)
not much varieties but good customer service
7 years ago (30-10-2017)
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