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JCPenney

  1. Tennessee
  2. Tennessee Department Store
  3. Tennessee Clothing Store
  4. La Vergne Department Store

Reviews, get directions and contact details for JCPenney

JCPenney

Story

Play, learn, and be inspired by the world of beauty. Discover exclusive brands and products, and enjoy free classes, makeovers, and expert advice at your local Sephora in Franklin.

Address: 1780 Galleria Blvd, Franklin, TN 37067, USA
Phone: (615) 771-7743
moc.arohpes@ecivresremotsuc
State: Tennessee
City: Franklin
Zip Code: 37067


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The thing I hate the most about this JCPenny location is the service. Everyone is rude here and no one offered to help us nor were we able to find anyone when we needed help. Everything is so expensive here, too, and good luck trying to get more than $5 back on a return. Other than that, the store is alright. Everything is separated nicely and some what easy to find. There's so much stuff that you can spend hours in here browsing. Overall, it's an alright place.
7 years ago (12-02-2018)
On hold for 24 minutes trying to cancel part of an order. I tried within 10 minutes of ordering but couldn't connect and was on hold for over 8 minutes. Later today on hold for 16 minutes. Finally called the Cool Springs Galleria store and was told they are "busy now" but will call me back. They'll try to locate my order and cancel the part I was supposed to pick up in-store today. Horrible customer service; the customer service phone number is a joke with bad music. Just answer the phone. I'd give it no stars, but you have to select something to post.
7 years ago (10-12-2017)
Finally a store where sales people are willing to help you. Bought several items at great savings.
7 years ago (21-01-2018)
Thank you sales associate 0911 for mom shaming me this morning because I had my toddler daughter dressed and red and black plaid pajamas. You told me that I needed to put a Barrette in her hair that she didn't look girly enough, come on Mom you said. Sorry I decided to let her make a choice to wear that outfit and not have a tantrum trying to get out of the house. You also proceeded to tell me how you were late this morning and you didn't know if you should be letting me use my coupon or not. You really need training on good customer service. JCPenney you need to remember that the people you hired are the face of your store and brand.
7 years ago (21-10-2017)
Customer service is nonexistent at this location. After waking in and never once was I greeted, but then tried to find someone to answer a quick question. The young lady who was working in the junior section was more concerned with locking the door at 8:30 than answering a question of a customer. There was only one other young lady working in the men’s checkout area, but had been working on checking out the same customer for ten minutes plus. By the time I put the items down that I would have purchased, the line had more than tripped. The fact that JC Penney is struggling to stay afloat does not surprise me.
7 years ago (30-11-2017)
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