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Extended Stay America - Washington D.C - Rockville

  1. Maryland
  2. Washington Grove Lodging

Reviews, get directions and contact details for Extended Stay America - Washington D.C - Rockville

Address: 2621 Research Blvd, Rockville, MD 20850, USA
Phone: (301) 987-9100
State: Maryland
Zip Code: 20850


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Reviews
I like that the hotel has a full kitchen. I also like that they do not make up your rooms here. So the first thing I do in the morning is make my bed so that when I return I'll have a made-up bed. I did see a flea one day. Another night a group of kids had a fight out of the parking lot of the hotel. But most of my stay was uneventful. They have plenty of TV stations, one in Spanish and one in an Indian language. I'd rather stay somewhere else but the place is a good value for having a full kitchen.
8 years ago (26-10-2017)
I was in this hotel for over two months while in the area for work. Upon arrival, I was told I had to wait for a couple of hours so my room could be cleaned. Returned as asked and went to my room, spent the next few hours cleaning the room myself as there was green mold in the refrigerator, rust in the microwave, a moldy glass in the cabinet, mold on the tiles of the tub, and every surface was caked with something sticky. The walls and panels in front of chairs were black where people dragged their shoes while sitting, but easily removed with a chlorox wipe, and more than one wall had smears of fecal material on them. The floors were excessively dirty and a pair of socks would turn black just walking over it a few times. The mattress was from the 70s or 80s, and was completely sunken in the middle due to lack of a chair to sit in. As well the mattress didn't have a protector or pad on it so the very thin sheet was the only barrier between you and anyone else that had slept on the mattress through the years. I opted to sleep on top of the decorative cover with my own blanket and pillows. The shower curtain was orange and black with mold (supposed to be pure white) and the one they replaced it with was covered in rust stains. Any time I got clean towels I would have to pick out the very long black hairs that would weave themselves into it. This is not a new occurrence with this chain as my company uses them regularly and each one I have been in has had their issues, but this is the first one where the room was this disgusting. I had taken pictures and sent to my company to show them the conditions, they called the corporate office as well as the hotel directly. Rather than the on site manager coming to check the room or anything like that I got a half hearted "sorry phone call and that was the extent of them attempting to rectify the issues. On one occasion I had come out of my room to leave via the elevator. While waiting someone had their dog there, and the dog decided that the floor in front of the elevator was the perfect place to urinate. After getting to the ground floor and seeing that person just walk out, I told the housekeeper and front desk clerk that there was a urine puddle and they said they would take care of it. After running quite a few errands and coming back (nearly 5 hours later) the puddle was still there air drying. That dried stain stayed there for over a month before it was finally mopped up. The staff is more worried about visiting and talking with each other than actually doing qualiry work and elevating themselves to a decent facility. I could go on about the external doors that didn't actually lock like they were supposed to, the key cards constantly needing to be recoded and many other things. The best part of this hotel is the one night clerk guy, I wish I knew his name, but he was there a lot and covered many other people's shifts; he was great and on top of everything. My suggestion is to avoid this chain if at all possible. There are much better options out there.
8 years ago (10-10-2017)
First room smelled horribly of curry/intolerable spices. We asked front desk to do something about it and she wanted to spray it with febreeze. After a half an hour we gave up waiting for her to come up and instead went to her asking for a new room. About was happy to give us a new one. However, the new room lacked a few things, like cookware and the rod for the toilet paper holder. The hair dryer was also laying on the counter instead of hanging on the wall (easily fixed by us). Many of the towels were seemingly clean, but held very obvious stains. There were some hairs in the bathroom and some dirtiness in the kitchen, but we were happy to take that over the horrible smelling room. It should be noted that there was always the sign "helping another guest-be right back" up at the front desk even if the workers were in the back office and we had to wait on average 5 minutes to talk to anyone. Also, there were so many people behind the desk without uniforms on. They couldn't have all worked there and it was very confusing to us as guests. Anytime we did talk to staff, they seemed upset and bothered by us, even during check-in. It was not welcoming and we even felt bad for being there. The breakfast bar (even before 7) only had maybe 5 or 6 muffins out, but the coffee was good. Just expected (for a hotel so big) for there to be more. I would've hated getting there any later, probably wouldn't be anything left. The price was decent, but the service was atrocious. I won't be coming back or referring anyone here.
8 years ago (21-08-2017)
I've been here for two weeks and my company paid for everyday housekeeping and I don't think they've swept the floor once. Otherwise it's been a pleasant stay
8 years ago (09-09-2017)
The staff friendly, the room was spacious and the kitchen was the best part, utensils included. The location was hard to get into but the parking lot made it worth it. Would definitively go again.
8 years ago (23-08-2017)
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