Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2754 Riverside Dr, Macon, GA 31204, USA

Phone: (478) 845-6772

Website

State: Georgia

Zip Code: 31204

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I had the misfortune of having a brake pads installed here that squealed for week after week while I hoped that they would eventually break in. 

My previous interactions with Shea and Steven at the front desk were definitely positive, and going in this time to get my brakes checked was no exception. Steven listened, understood, and quickly responded to my concern about the brakes squealing and immediately put in an order to have them replaced under warranty and check my car for other mechanical issues to boot.

Didn't have an appointment but they squeezed me in and I picked up my car a few hours later during the days leading up to Christmas which was obviously a busy time for them. Wanted to write this to brag on Shea and Steven but also to share that I personally had a wonderful experience with their customer service (even though I did originally get some bad brake pads, admittedly)!

Good people, good service!

 7 years ago (19-12-2017)

Today I went to Firestone to get a free brake inspection, an alignment check. I ended up having the alignment corrected, which I was prepared to do before my visit.  The guys at the front desk very personable and friendly, and I felt like they explained why I needed what I did need and why I didn't need others things just quite yet. I am very happy and pleased with my service not only at this location but also at the Columbus and Lilburn, Ga locations.

 7 years ago (30-12-2017)

I needed to have a tire replaced under-eye road hazard warranty. My son had a pothole and busted his tire. Since he was not in Macon at the time I went and picked it up and went to the Warner Robins location because it was closer. However after waiting for more than an hour without them even looking at it to determine if it could be repaired or needed replacing I was told that it would be at least 3 p.m. before they would even look at it. Baron mind I arrive at 9:45 a.m. and returned about an hour and 15 minutes later. I call the Macon store to see how long it would take if I just brought it there. However, they made a call to their sister store on North Houston Road in Warner Robins, Tires Plus, because I did not want me to have to bring it from Warner Robins to Macon and then take it back to my son. Tires Plus on North Houston had me in and out of there in under 20 minutes with a brand new tire. Although I will never visit the Warner Robins store again for Firestone, I would definitely visit the Tires Plus on North Houston Road and this above and beyond customer service solidified my business with Firestone on Riverside.

 7 years ago (13-01-2018)

I received service in Jan . 2018 , starting the new year off right.I had not been there in awhile because the staff/ crew before was always to busy to explain anything or understaffed . The guys would tell you things then not explain them nor give you more options. The staff or crew there now was funomenal, they explained every thing, gave me different options and the work was done quickly. The waiting room was clean which is unusual for this place .Thanks Firestone for a such a great experience .

 7 years ago (12-01-2018)

Wish I could give six stars for this business.  Special thanks to Kevan, Joe and Shae who all stayed late to fix my daughter's car.  She was traveling on I16, evacuating because of the hurricane, when her car broke down just outside of Macon.  The car was towed to this location 30 minutes before closing time. The kind service techs started working on her car after their posted closing time, just to help get her back on the road.  I don't have enough kind words to describe the wonderful service my daughter received.  They stayed open until her car problem was fixed and she was back on the road. I highly recommend these folks!

 7 years ago (08-09-2017)

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Firestone Complete Auto Care

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