Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 202 N Cascade Ave, Colorado Springs, CO 80903, USA

Phone: (719) 266-3285

Website

State: Colorado

City: Colorado Springs

Zip Code: 80903

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews

We had an appointment at 1pm to have them do an inspection on the car. The gentleman that greeted us was friendly and let us know right away they were running behind. They were behind by fifteen minutes. We didn't think that was a big deal so we told him we were going to walk to grab some food to eat. He made a few suggest and even told us of a place to avoid. It took as I want to say about 15 minutes to walk to the restaurant. We sit down ordered our food and was in there for at least an hour. We walked back to firestone and they hadn't even started to look at our car. We were greeted and told this. So we waited in the lobby. After another half hour of waiting they finally started to look at the car. My husband asked to go in the shop to look at it as well while they had it on the lift. They did follow safety procedures which made me happy to see. When you go out in the garage you have to be accompanied by an employee and were safety glasses. Once the tech was done he came inside to talk with us. He was a younger kid but knew his stuff. He also admitted this was the first time he got to look over a jaguar. Everything checked out expect the tires which were 12 years old and we had a leak with the power steering. Everything else was great. They had suggest to fix this or that but he told us that we really didn't have to. Customer service here was wonderful. How long it took was just plan to long. We arrived at 12:55pm and left at 4:30pm. We had been told it would only be an hour.

 8 years ago (12-03-2018)

This place is an absolute scam!  My wife has been in there 3 times now with all experiences being the same, trying to tell her she has something wrong with her car when nothing is wrong. The first time it was for an oil change and they said she had a severe oil leak that needed to be fixed right away. No oil on our garage floor, interesting!  Took a look and couldn’t find any evidence of anything more than a minor seep. Next time she went in for a flat repair and they told her she needed new tires. The tires have more than 50% tread!  She went back for a flat repair and they said it was not repairable. Took it to Les Schwab (a store with integrity) and they said it was still far enough from the side wall that it could be repaired. Bottom line- Do Not Go To This Store!!

 8 years ago (17-04-2018)

Go read some of the reviews...go ahead, I'll wait.  Yes, it's as you thought the "5 star!!!" reviews are mostly phonies probably put in by the owner or employees using made up accounts.  The 1 and 2 star reviews ring true and for a very good reason, most Firestone's (and this one in particular), are very good at one thing and one thing only: up-selling you on every part or service they possibly can.  They have no scruples and probably get commissions for the up-sell.  It's no surprise that the owner doesn't respond to any of they negative reviews, it's because they're all true!  Stay away from this dishonest, poor customer service, haven for bad mechanic's.  I took my 2015 F-150 there to get the battery checked and they told me I needed $1,200 of work done!  Got a new battery at Walmart and its run great ever since.  These people are liars.

 9 years ago (17-01-2018)

Great all-around service! I made an appt. on short notice and they were able to accommodate me. They got the inspection done fast, and they kept me updated on progress. They made some great recommendations and were not pushy at all. They had my car done much faster than I even needed it, and they were great to work with. I worked primarily with Bernard, who was exceptionally great. Very fair prices, too! Would highly recommend them to anyone anyone who works or lives downtown.

 9 years ago (15-12-2017)

We started out a couple of years ago getting a tire repaired when we moved into the neighborhood. I like the excellent, personal service, the store is easy to access and when the car is finished I get called promptly - if I call I get answers promptly - not an answering machine or wait an eternity on hold or for a call back.  Now this store is our 'go to' for car repairs, tires, lifetime alignments and any other help we need for our cars.  I wouldn't usually write a review but I do enjoy bringing my business to this store.  I'm very comfortable here and feel the entire staff work hard and well together.

 9 years ago (14-11-2017)

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