Import Specialty Auto

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Address: 2348 E Boulder St, Colorado Springs, CO 80909, USA

Phone: (719) 633-3075

Website

State: Colorado

City: Colorado Springs

Zip Code: 80909

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I was very pleased with the recent service from ISA. There was a rather puzzling problem with my Subaru. Kevin went the second mile and researched the issue, ordered the part needed, and repaired it with excellence and at a reasonable cost. I especially appreciate his integrity and pleasant customer service.

 7 years ago (08-04-2018)

So each and every interaction I have with this auto shop is excellent. They always rank the issues my cars have and some can wait some can not. I am always given top notch service. Eric and Kurt are professional and knowledgable. Most of all they really take a pride in making my cars safe for my family. If you want a back street discount surgeon, well this is not the place for you. If you want the best auto care, Import Specialty is it. I have used them for almost 20 years.

 7 years ago (31-01-2018)

As someone who is new to the area, and state of Colorado,  I am so thankful that I was referred to the team at Import Specialty Auto. 

After bringing my vehicle in for an unexpected mechanical failure, and them having it for several days to diagnosis, they were able to find and resolve my original issue/concern. 

Further, they informed me of other concerns that my ten-year-old vehicle needed to have address related to safety. 

All of the information Eric presented to me was upfront, no hidden fees/cost, and he was able to prioritize issues that needed to be resolved now, and items that could be replaced later on.

You don't always get that level of honesty from a mechanic's shop or service adviser's.  

Thank you Eric, and the mechanic's who worked on my vehicle! You guys are awesome!

 7 years ago (03-04-2018)

Went to this shop because it seemed to have good reviews. However after my experience, I would say this place is overpriced, slow to do repairs, and just plain disappointing.

I had just bought a car and took it in for an inspection. I was told about a couple of issues, but it is clear that the mechanic did not do a full inspection of the car. I know this because I have found multiple issues (mostly small things so far) that were clearly not caught by the mechanic. So now I have to take the car to a different shop to get an inspection done properly because I can't put faith in the diagnosis that I was given.

The repair I did have them do took almost 5 days to complete, and cost quite a bit more than it should have. Ultimately, I left feeling taken advantage of, ignored (I did not receive any status updates or phone calls the entire time, unless I bugged them) and overall displeased with the shop as a whole. I feel like they just didn't want to be bothered with my business. Such a shame, because I would have spent quite a bit of money at this shop repairing everything on my car.

 8 years ago (22-12-2017)

My car was in and out of the shop from 08/20/2017 to 09/29/2017. They were to fix the hard starts and engine lights.  It was never fixed.  

August 1, 2017 dropped off car for pre-purchase inspection. Four items noted.  Purchased vehicle based on report.
Car was running fine and thought I would get recommended service completed.

Week 1 August 20, 2017 dropped car off for recommenced service ( brake fluid,spark plugs, value cover gasket)
When returning home from shop the engine light turned on.  The car would not start.  The engine light was on. Upon inspection noticed that a hose line was not connected to value cover.   The car has not started correctly since then.  

Week 2 return to drop car off to fix hard start & engine light.
Pick up car.  Next morning hard start and engine light on. 

Week 3 car return car to shop again. Hard starts & engine light on.

Week 4 still have hard starts & engine light.  Return to shop for the next 3+weeks.  They installed and reinstalled  various parts ( that I may or may not needed) that were to fix the hard start problem.  Picked up car September 29, 2017.  September 30, 2017 car has hard starts & engine light is on.  
They never fixed the problem with hard starts & engine light on.

 8 years ago (12-10-2017)

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