Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 3507 Poplar Ave, Memphis, TN 38111, USA

Phone: (901) 473-6904

Website

State: Tennessee

City: Memphis

Zip Code: 38111

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews

Spent 3-1/2 hours waiting on 4 new tires  to be installed. Had an appointment. They we're even busy. They stripped 2 studs, which I had to pay an extra $65.57 (plus tax) to replace. Then they presented me with a "laundry list" of items (front wheel bearings, tie rod end(s), rack and pinion, coolant, engine air filter, spark plugs, wiper blades, etc.), totaling almost $1450.00, which had to be replaced. The "wiper blades" made me suspicious, because I had just replaced them 2 days earlier, on March 26, 2018. I refused to authorize the extra parts/labor and went straight to my mechanic from Firestone. My mechanic said that my car didn't need any of that work. I will never go to Firestone again, and I wouldn't recommend Firestone to my worst enemy.

 8 years ago (28-03-2018)

Exceptional service! They are very honest and do not cheat customers, and they make sure to put you at ease with any car issues. They exceeded my expectations! Phenomenal service at this location.

 8 years ago (14-04-2018)

Driving down Poplar around 5:15 pm on a Thursday evening my alert light came on showing low tire pressure; fortunately Firestone at Highland was open.  Despite evening traffic they weren't overly busy and got to my problem quickly, removed a nail and repaired the tire.  The service rep, Brandi was helpful and professional, updated me when car was moved into the service bay and efficiently checked me out shortly after. I was pleased with the faster than expected service.  I think the cost might be a little higher than at Gateway but it was worth it for convenience, friendly customer service and efficient repair. I have had less satisfactory visits to other Firestone locations but this was successful and I will go there for other services based on this experience.

 9 years ago (25-12-2017)

Waited 4h for an oil change and bulb with an appointment.... I arrived they told me it will take 1h. What a joke! They have no schedule, it is first arrived first serve... What the point in booking? Definitely not professional.

 8 years ago (17-03-2018)

Firestone fail to fully honor their lifetime alignment warranty. Nor did Firestone honor their pro-rate offer on my tires. Firestone  told me an unheard of statement that my tires were to thin to pro-rate. I left the store with warrenty papers that are of no use at all. FIRESTONE IS BAD NEWS. The warranty is a racket whereas they find excuses not to at all honor the lifetime warranty.

 9 years ago (23-01-2018)

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Firestone Complete Auto Care

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