Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 4250 W Rodeo Rd, Santa Fe, NM 87507, USA

Phone: (505) 930-7179

Website

State: New Mexico

City: Santa Fe

Zip Code: 87507

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

We took out truck in to get the radiator hose replaced. They did not plug the sensor back in and our truck has no coolant. 
A new problem showed up also... cruise control doesn't work! 
They really had no concern with wanting to help us out on fixing the problem they made. 
Would not recommend

 7 years ago (24-02-2018)

These guys are the definition of unprofessional.  I took my car in for a tire rotation and balance and when I picked up my car, it was shaking much worse than before I brought it in. So, I made another appointment just to be told that my rim was now somehow bent and I supposedly need all 4 struts and new axles which would cost $3,000. PLEASE! Now my car still shakes and I can hear my CVs clunking. I'm convinced that they compromised my vehicle just to try and get me to spend money there. I'll never give this company my business again! Complete trash!

 7 years ago (09-02-2018)

Will NEVER go to this place for ANYTHING! 2 separate occasions I made appointments once for new tires and another time for tire rotation. Both times my appointments were before noon. Left my car and went back after work. Both times they were not finished till after 6. Last time I went to see if I might be able to warranty a tire out I was spoken down to.

 8 years ago (23-01-2018)

Simply THE BEST. FIRST TIME I CAME IN...IT WAS ALMOST CLOSING...BUT THEY STAYED PAST CLOSING TO INSTALL A NEW BATTERY IN MY 2002 CHRYSLER CONCORDE...NOT A QUICK TASK. BUT ALL WAS COMPLETED WITH GREAT PROFESSIONAL AND PERSONAL CARE. I HAD ANOTHER ISSUE.   FOR A COUPLE WEEKS WITH MY SPORADIC  ENGINE STARTER. CHECKED ANOTHER PLACE  TO COMPARE.  NO COMPARISON!!  AFTER THEIR $20 DIGNOSTIC TEST-THEY FIXED THE STARTER ISSUE  IN REALLY RECORD TIME...AND THE CAR NEVER RAN BETTER. FAST...FRIENDLY- PROFESSIONAL- RESONABLY PRICED  SERVICE. THEY PATIENTLY ANSWERED  ALL MY QUESTIONS ABOUT WHAT NEEDED TO BE DONE WITH MY CURRENT SERVICE- AND THEN  A TO DO LIST  FOR MY NEXT VISIT. THANKS...AND SEE YOU SOON FOR MY OIL CHANGE!👌👍👍👍👍👍

 8 years ago (18-12-2017)

Do any actual repairs elsewhere. 

The employees are friendly, but the service is awful. I must have been on the phone with them 10 times on top of all the times I was in the shop itself and the over a week of waiting for an electrical repair while they had possession of my vehicle the entire duration.

I went in because my battery wasn't staying charged and I had already tried new batteries. They ran a diagnostic and said my alternator wasn't charging at the voltage it should be. They replaced that, and the car was dead the next morning. Took it back in and they said the installed a bad alternator. They replaced that again and said it still wasn't charging. They wanted to run a different diagnostic which they waived the fee for. After a day and a half of waiting, they called and said it needed a new fuse box, so the ordered the part and got the car back to me 2 days later. I left for a trip and the day after I got back, the car wouldn't start yet again. 

They had changed me a large amount of money for these repairs, and they still hadn't fixed or diagnosed the problem correctly at all. I called yet again and complained to the manager and he refunded me without hesitation. 

I was able to have the problem properly diagnosed elsewhere, as all it was was a fuse for the radiator fan wasn't signaling the fans to shut off. So they would run and drain the battery. Significantly cheaper and easier of a fix that an alternator or a fuse box. 

 8 years ago (01-09-2017)

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Firestone Complete Auto Care

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