First National Bank

Reviews, get directions and contact details for First National Bank

Address: 4603 S Timberline Rd, Fort Collins, CO 80528, USA

Phone: (970) 494-5259

Website

State: Colorado

City: Fort Collins

Zip Code: 80528

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Shockingly incompetent bank. To my misfortune: someone got ahold of my account info and managed to spend about 90% of my remaining funds that I had left in my checking account. Their "fraud investigation department" called me AFTER THE CHARGE ALREADY WENT THROUGH and notified me of the charge and asked if it was me. I replied "no" and the lady told me that they where going to investigate the charge and I should have my money back in 14-31 business days. After an entire week of waiting, I returned to the bank to cash a $200 check in order to financially survive for the next week until my next pay period. They refused because I didn't have the money in my account and when I asked if they could make an exception in the case of my money being stolen they replied THAT THERE WAS NO REPORT OF FRAUD ON MY ACCOUNT!!! NOBODY HAD REPORTED THE MONEY BEING STOLEN OUT OF MY ACCOUNT THAT I HAD ALREADY BEEN ASSURED WAS BEING TAKEN CARE OF A WEEK AGO. NO INVESTIGATION NOOBODY REPORTED ANYTHING TO ANYONE. THE ENTIRE WEEK THIS LADY HAD FORGOT TO EVEN REPORT MY THEFT THAT SHE HERSELF CAUGHT!!! Needless to say I was clearly upset at this point so one of the bankers, once again, ensured my that she was going to put what they called a "rush" on the investigation process and that should have my money in about 3 business days and told me THAT NOBODY REALLY USES THEIR DEBIT CARD THESE DAYS AND I SHOULD GET A CREDIT CARD WITH THEM INSTEAD! Now I'm sure you dont need me to say that any regular American citizen can assure you that they do, indeed, use their debit card on a regular basis. I showed BACK up three days after that to get my money and close my account to go to another bank and dicovered (surprise surprise) that the individual that the banker sent the "rushed investigation" request to HAD ABSOLUTELY NO CLUE WHAT SHE WAS TALKING ABOUT AND IT SHOWED NO SUCH REPORT. SHE HAD TO CALL THEIR CORPORATE OFFICE TO PLACE THIS REQUEST FINALLY ALMOST 2 WEEKS LATER. when i went to my employer (who has the same bank and also recommended it to myself) and told them of my experience with card fraud while having 1st National Bank they went in to ask what the heck was going on and why they where not helping me. It was at that point THEY TOLD MY BOSS THAT I HAD PROBABLY USED IT ON SOME "SKETCHY" WEBSITES!!! UNBELIEVABLE.... I showed my boss my expenses reports to prove that they where wrong AGAIN and completely asinine... Turns out they had also had similar problems with their business account with 1st National for their brewery they had opened back few years back...needles to say we are both looking for new banks to switch to. I highly recommend you find another bank with safer security measures and concrete fraud prevention and recovery methods than 1st National Bank does. It's just not worth having your money stolen and risk never getting it back...

 7 years ago (30-04-2018)

I’ve been with them since I was 14, that was almost 2 decades ago now. Zero complaints, great customer service, I even opened my business account with them.

 7 years ago (14-05-2018)

Best bank I’ve ever had! Impressive service & protection. My branch has really cool people!

 8 years ago (10-10-2017)

I used to work for the competition and it was so hard to win a customer's business and take them away that I finally started working for them.  Fabulous company and they do things the right way.

 8 years ago (23-01-2017)

I'm giving FNB four stars, I may change my mind later. I agree with Brandy about the intractability when it comes to overdraft charges; GAWD I hate getting ripped off in this manor. I had a hefty slew of overdraft charges due to a miscalculation on my part. After ranting and raving in their office I was credited back some, but not all the charges. On the upside, they let me have as many candy suckers, coffee, hot chocolate, cookies sometimes and dog biscuits as I like. Sometimes I feel like a bank robber as I fill my pockets with First National Bank suckers. The management and staff has been gracious, polite and friendly; always. I've decided to stick around for awhile longer. Note: US Bank had ALWAYS credited back overdraft fees when I showed up at the bank and request so.

 15 years ago (31-12-2010)

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