Greyhound: Bus Station

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Address: 630 W Harrison St, Chicago, IL 60607, USA

Phone: (312) 408-5821

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State: Illinois

Zip Code: 60607

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Reviews

It is what it is. A bus station. Pretty much any bus station in this country,whether long distance or city is ghetto. This is better than a lot though be cause they watch people and don't let them line up till the guards say so. But if course stupid people do anyway.

 7 years ago (18-10-2017)

One of the best places I've been . Food place up tight service.  Clean and the food pretty delicious.  Can't fall asleep trust me . I almost missed my bus.  Love the morals . Arcade machines are good.  Front desk some may be rude but it's been a long day . I usually buy my ticket at any of the four machines kiosks that they have on the side.  Sad memories when leaving the city but I had three days to cry . Overall buses , building and staff are lovely marvelous with a gorgeous attitude . Thank you for a great experience.  Security is good and courteous

 7 years ago (21-07-2017)

I waited for a friend to come into town there several times. First off, their P.A. system is horrible. They make announcements about what buses are due and when and where to line up. The sound is very muffled. I can make out every other word. Second and last, the women's bathroom is not the cleanest. One positive is that there's a staff member there who is always informative and helpful to the customers. I don't know his name but he's checks the passengers tickets before boarding the buses. He's always willing to help someone.

 7 years ago (03-09-2017)

Roll the dice to see what you get. First leg of the trip went well, though the driver didn't seem to care that people were using their phones to watch videos/listen to music without headphones. Coming back, it was delayed over an hour because we were waiting for the driver to get there. Station had Amtrak too so I wanted to get a refund and hop on the train leaving in 10 minutes so I could still arrive on time and I was told they couldn't give a refund because I booked a round trip. At the end of the day, just poor customer service all around. I'll probably still use them in the future in a pinch but I'll go with Amtrak or Mega Bus whenever possible and Greyhound will be the last resort.

 7 years ago (31-08-2017)

I wish they would make it clearer that you need a destination tag for your checked luggage. It would have saved me some anxiety and running around during  check-in. Other than that, it's  pretty good as a bus shelter. Could be cleaner at times but at least it has restrooms and a roof unlike Megabus

 7 years ago (21-09-2017)

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