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Reviews, get directions and contact details for Haynes Furniture

Haynes Furniture

About

After 120 Years - It's Always Been Haynes: Virginia's Largest Furniture Store. High Quality and Fashion Should Not Be Reserved for the Privileged Few.

Story

Haynes Furniture has evolved through entrepreneurial innovation and a commitment to the people of Virginia. Truly a remarkable story, Ellis Strelitz, a local Coca-Cola salesman, turned his dream into reality. In 1930, Mr. Strelitz purchased a small furniture store in Norfolk from L.D. Haynes. Joined by his son and his younger brother, Mr. Strelitz set out to build Virginia’s biggest furniture store and to revolutionize the furniture industry. In the late 1950’s, the Strelitz brothers moved the business to downtown Norfolk, and also acquired a small furniture store in Suffolk which became the second branch of Haynes Furniture.

In the seventies, the Strelitz family radically changed the way Virginians acquired home furnishings. They realized that people want the biggest selection to choose from as well as the lowest price possible. Customers also did not like to wait days or weeks to take home what they saw and touched as they shopped. They wanted what they wanted, and they wanted it now! So, that is what Haynes delivered. A huge and beautiful store attached to an enormous warehouse - selection and no waiting all at once! In excess of 300,000 square feet, the new Haynes store held as much as ten normal-sized stores. Committing to this new concept took two attributes the family has never seemed to lack - the vision to see, and the nerve to make it happen. This location continues to operate as the Corporate Headquarters for Haynes Furniture.

Haynes’ dedication to the people of Virginia is evident today. Still wholly owned by the Strelitz family, Haynes continues as a pacesetter in the furniture industry with the most competitive pricing in the business, amazing selection, and a commitment to excellent customer service. From generation to generation, this philosophy has remained our constant goal. Whether you are looking to furnish a house, a room, or just want that special accessory to enhance your decor, Haynes has it all.

Haynes Furniture has been a part of the Hampton Roads area for over 120 years, and during this time we have been privileged to align with local charities and causes. Please visit our In the Community page to view some of the organizations we continue to support. When giving back, everyone benefits.

Address: 6550 Hull Street Rd, Richmond, VA 23224, USA
Phone: (804) 276-1060
moc.erutinrufsenyah@ecivresremotsuc
State: Virginia
City: Richmond
Zip Code: 23224


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

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Reviews
Bill Estes was great! He was knowledgeable, but not pushy which was a nice change when mattress shopping! I felt they had the best quality product for the same price as several places with less quality beds. Bill even called the next day to follow up! Overall great experience!
7 years ago (23-02-2018)
Worst mattress I have ever purchased! They delivered a damaged mattress and expected me to take it. I purchased new not damaged. Then I had to wait another 3 days before the other was delivered! Not acceptable at all!!! On top of that the mattress is junk! It sags and when I roll over I feel metal poking in my side. Poorly made for sure. Then when you call the toll free warranty number, this is what you get. Horrible and rude customer service reps! They want to sell you something and NOT honor the warranty!!! Despite the numerous pictures and measurements you have to send them, they still will not back up warranty! They will find a reason not to honor the warranty! I WILL NEVER BUY FROM AGAIN!! NOT RECOMMENDED TO ANYONE!
7 years ago (08-03-2018)
So I forgot why I hated Haynes so much and made the horrible mistake of purchasing from them again after the memory faded over the 10+ years since my last purchase. We paid approximately $2,000 in full for a piece of furniture that is supposed to be delivered tomorrow. We are having the room repainted and there was a delay in painting so I called to see if I could reschedule the delivery. The answer was since I didn't give them 48 hours notice that I would have to pay 15% of the entire purchase for the restocking fee. I saw their warehouse and there was a ton of empty space. I can't imagine why this is that big of a deal. They have our money and we had unforeseen circumstances and are asking for their help. Apparently getting the $300 for a restocking fee is more important to them than getting a return customer. Lesson learned...again. Hopefully this time I won't forget. They clearly don't care about their customers. Additionally, the woman at the desk who took our payment was rude. The salesman was pleasant though so I hope he finds a nicer place to work.
8 years ago (31-10-2017)
If I could give Haynes a -5 stars I would. Worst store to purchase anything in general. I purchased a Queen frame and mattress and received a full mattress. I then called customer service around 1pm and finally fix the problem by 5 pm, worst customer service ever. Even after all they have put me through I go get my new mattress that I was told to pick up when I called customer service and they tell me they are not connected with customer service that they do their own thing, how does that even work!!! DON'T WASTE YOUR MONEY HERE!!!
7 years ago (29-12-2017)
Awesome purchase experience. Jay is a great low key salesman. Very helpful and knowledgeable! We will be back for more.
8 years ago (04-12-2017)
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