Mark Diamond's Jewelers

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About

Mark Diamond's Jewelers "We Are Still The Only Jeweler You'll Ever Need"

Mission

Mark Diamond’s Jewelers is an established third generation jewelry store in Albuquerque, New Mexico. For over forty years Mark Diamond’s Jewelers has helped its customers commemorate special occasions such as Weddings, Anniversaries, and Birthdays with fine jewelry, engagement rings, diamonds, wedding bands, watches and other special gifts. Every unique piece of jewelry in our store will create priceless memories symbolizing the love with which it is given. Excellence in service continues to be a priority throughout all interactions with our customers, our community, and within our family of employees.
We at Mark Diamond’s Jewelers are dedicated to perpetuating the tradition of upholding the highest standards in quality, value, and ethics. We respect the jewelry that you currently own and strive to keep it looking as brilliant as when you first purchased it. We offer a wide range of jewelry repair services and watch repair services as well as appraisals. With our wide selection, you are able to treat yourself to fine jewelry pieces that accent what you already own! Please visit our new online jewelry store today! Thinking about designing a special piece of jewelry but need some assistance? Call Albuquerque’s finest jewelry store toll free at: 1-877-296-9525

Products

Tacori, Tacori 18k925, A Link, Demarco, John Bagley for Wilkerson, Dora, Triton Jewelry, Charles Garnier, Jorge Revilla, Dilamani, Colores, Lika Behar, Honora, Amore & Baci, Citizen, and Mark Diamond's Forever After Custom Design Collection.

Address: 8000 Paseo Del Norte Blvd NE B-1, Albuquerque, NM 87122, USA

Phone: (505) 296-9525

Website

moc.dnomaid-m@ecivresremotsuc

State: New Mexico

Zip Code: 87122

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Joe and the entire staff at Mark Diamond's help make my dream ring a reality. My husband proposed to me with my mother's ring with the hopes that we would take the diamond and set it in a new setting. He had one day to resize the ring and clean it before proposing. He called several other jewelers and Mark Diamond's was the only one willing to help him. After we were engaged, we worked with Joe to create the most incredible engagement ring. He helped us every step of the way and answered all the crazy questions I had when it came to design. When it came time to make the wedding band, he helped create exactly what I wanted, even though it was something they had never made before. The end result is perfection and I am so in love with my ring. Now, everyone in my family knows to take their jewelry to Mark Diamond's for any jewelry needs because they know they'll be treated with the highest level of customer service.

 7 years ago (06-01-2018)

I have taken all of my jewelry-related business to Mark Diamonds, and every single time, over the past 5-7 years, I have left disappointed by the attitudes of the staff. 
First, let me be fair in saying I do not have high-dollar items, but the jewelry I bring in is very sentimental and means a lot to me, regardless of cost. They have worked on a pearl ring- my wedding ring -which was passed down from my husbands great grandmother, as well as an antique diamond and turquoise ring. 
The pearl ring is silver. I have brought this ring in for resizing or repairs 3-4 times, and EVERY SINGLE TIME get a snide remark from the employee about the ring being silver. 
The last time I picked it up, the woman took it out of the envelope to show me and the ring was black. She didn't flinch. I asked her if she could possibly clean it . She begrudgingly cleaned it with a cloth, commenting the entire time that it's just silver and the reason it oxidized is because it's silver, and if it was gold, it wouldn't have happened. I understand my ring is silver. Regardless, I expect the same amount of professionalism and courtesy that any other client should receive.  Not to mention, it took *more than 2 weeks to resize.* 
From the first time my  husband and I walked into that store to have the ring originally sized, and the snide comment about the silver ring not being worth much by the employee to now, 7 years later, I have continuously gone back to Marks thinking I just got a rude employee. But it seems as if pearls and silver are beneath this store. 
Also worth mention, my husband has urged me to take our business elsewhere since we shopped there for his wedding ring. He had 2 simple requests in looking for his ring: all black, and he doesn't want anything with too much of a shine. The employee continuously brought out bright, diamond rings. He reiterated his request multiple times and we eventually left to purchase his ring elsewhere as her irritable final suggestion to him was to just buy one of the rings she was showing him and the "shine would wear off the longer he wears it." 
Our experience here is that the staff does not listen/care about client needs and are very obviously working off their own money-driven agenda.
I have given this much thought over the years and have finally caved. I will not take any  more of my business there and will urge all of my friends, colleagues, or anyone else to take their business elsewhere as well. I expect to be treated with professionalism and kindness when I enter a store, not to be talked down to, belittled and ignored. 
The store DOES do good work, however, my suggestion - give your staff some better training on how to treat clients.

      
      
      
 7 years ago (15-11-2017)

I first became familiar with Mark Diamond's about 6 months ago. I purchased a pair of earrings for a gift. While there, I came across an alexandrite necklace set. The set was beautiful and Alexis helped me set up a layaway plan. While in the store making a payment, they replaced my watch battery without delay. I was back on my way in no time. The customer service here is great and I highly recommend making your next fine jewelry purchase from Mark Diamond's.

 8 years ago (16-10-2017)

The staff at Mark Diamond was so great in repairing my wedding ring. They also shortened a necklace for me that I had purchased from an online retailer. Even though it wasn’t their piece, they shortened it at no charge. They’ve definitely earned a loyal customer in me!

 7 years ago (20-11-2017)

It’s nice to go to a place where you are remembered 2 years later. Alexis was great! We are so happy with the engagement ring we picked out! Thank you to the staff for fast and friendly service!!

 7 years ago (17-11-2017)

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