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Helzberg Diamonds

  1. Central Omaha
  2. Nebraska Jewelry Store

Reviews, get directions and contact details for Helzberg Diamonds

Helzberg Diamonds

Story

Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 10000 California St Suite 2415, Omaha, NE 68114, USA
Phone: (402) 391-1173
State: Nebraska
City: Omaha
Zip Code: 68114


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
I've purchased several items for my wife and we have been very pleased with the jewelry and with the staff. I own a business, and I've read some of the bad reviews here and must say the negative people are always quick to complain even when they have been treated well. Some customers have an entitlement mentality and no business can satisfy them. Great store!
8 years ago (23-07-2017)
My fiancé had bought a ring from these guys a couple months ago. It was a beautiful halo ring that I've always wanted! But after having this ring for 3 months my main diamond had gotten loose from the prongs. Of course I took my ring in for repair and waited a week. After that, I got my ring back, didn't even think about looking at it before taking it home. But one day, I was looking at my ring while I was working and noticed the diamond was put on crooked! Long story short, it was back and forth 2-3 times that I saw my diamond crooked! From there on my fiancé got involved and he noticed that my halo had gotten smushed. They told us that there was 1 mount left that was the same but was a pre-owned mount. They ordered the pre-owned mount for us, their jeweler put the diamond on that mount. When I got it, it was perfect! There were just 2 little things that were really easy to fix. But then within a week my diamond got loose. In the end of this whole situation I did get a new mount that was very similar to my original ring, not saying that I didn't love my 1st mount but I absolutely love this new mount! Through out the entire time I was working with Liz and Rachel at this location. They did everything they could to fix my 1st mount, then tried the pre-owned mount, and lastly had my fiancé and I come in to an event to look at different mounts. Liz and Rachel are awesome! I knew I was a pain but they kept working with me until I was happy! I had read the negative reviews when I started having issues and it got me really concerned. But Liz and Rachel proved these reviews wrong. I highly recommend anyone to shop at this location because they have awesome customer service and they truly care about you when you have questions, concerns, and etc. Thank you so much Liz, Rachel, and Tim for working with my fiancé and I on this situation.
8 years ago (22-07-2017)
I went into Helzberg Diamonds and met up with a sales associate named Brian. Brian was very nice / friendly and even talked me into buying a ring that day even when I wasn't planning on doing so. Although we loved this ring the way it was as a family we decided we wanted to alter the ring and add a Diamond from my Grandmother's old wedding ring. I was very excited to meet up with the same sales man Bria. I came into the store and gave him the run down on how personal and special this ring was to our family. I only found out that Brian could care less changing the order because he already had his sale. He said things like " Those old stones aren't really worth much and could be chipped . We will have to expect it. " in a very condescending voice. I immediately decided to cancel my entire order I had with Helzberg and delete an account I had with them for over a year.
8 years ago (28-01-2017)
I have never once had a problem here. By far the best store of the three. I've been to oakview location mutuiple times and they have been nothing but rude. The gretna outlet staff isn't rude but they aren't helpful. I will only go to this location!
8 years ago (26-02-2017)
I just bought a watch, and I love it! Everyone in the store was very nice and helpful. They even looked online with me to see if they had something that fit what I was looking for. Great service!
9 years ago (28-07-2016)
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