Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 10000 California St Ste 2328, Omaha, NE 68114, USA

Phone: (402) 393-5163

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State: Nebraska

Zip Code: 68114

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Reviews

I, too, have experienced this store lying about "your wife said this was fine" when that didn't happen.  Refusing to honor warranties on items plainly under warranty.  Spent thousands on a wedding ring here and when one of the prongs developed a sharp edge that would cut her hand when she wore it, they refused to even TRY to send it to their (actual) jeweler to see if he could or would mend /correct it.  Rude and condescending management.  infuriating experience.  The only time anybody here treated me fairly and well was when my wallet was open for the original purchase.  I only chose them because at the time they were one of the only jewelers in town with conflict free (Canadian) diamonds.  They are now much more readily available and from local real jewelers.  Run.  Just run.

 8 years ago (05-08-2017)

Very pleased with zales. My boyfriend bought me a nice promise ring and it cracked TWICE and with our life time warranty, they fixed it in no time and even cleaned it for us. Looked brand new both times. Great customer service! Thanks Zales!

 8 years ago (20-01-2017)

I have bought numerous Jewelry from this Zales and have always been satisfied by the service and quality.

 8 years ago (17-07-2017)

This store started out great! To give credit where credit is due, they replaced a broken pearl ring i had a number of times, and then eventually just let me trade it in for something else entirely because it was just  becoming such a constant issue and i was having to send it in all the time to get fixed. Cool right? Well THEN their computers crashed and one of their fantastic managers left,  which isn't their fault, but they lost a ton of customer names and numbers and proofs of who were their 'lifetime warranty' customers due to the computer info getting all messed up, and then things got really rude and complicated for a long time....i had been a loyal customer for 8+ years and now all of a sudden i was being treated like a hostile liar who was out trying to get "free stuff" every time i brought my new ring in to be cleaned. It was really disappointing after all of rhe help and kindness I'd been receiving for years. Now currently they have some new staff omce again and it seems to be in an upswing, which is great cuz i don't plan on buying a new ring any time soon ! Hopefully things are great again.

 8 years ago (27-03-2017)

I took my wedding ring and engagement ring in because it had broke and in doing so because of our lifetime warranty were going to replace it with a new one the catch was my wedding band my husband designed with our birthstones well when I saw the original ring he had replaced the diamonds with our birthstones....they were have the size and inset way to deep. The blessing was we did have a guy in there his name is Jim who also agreed that it was a huge difference in size....it seems the only person in there who knows his stuff is him and that is because he and his father had a jewelry store so he is a true jeweler. But it's now going on a month and for the replacement of two stones this is ridiculous. The place who does their send outs should be fired...maybe they should have a in house guy to do it...Jim who does know the difference. Will let you know how it goes.

 9 years ago (27-03-2016)

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