Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Omaha today.

Address: 10000 California St Unit #2662, Omaha, NE 68114, USA

Phone: (402) 393-6856

Website

State: Nebraska

Zip Code: 68114

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I wanted to have my family heirloom sized because it was too big for my finger.  The woman who helped me seemed more concerned with pushing the company credit card than my satisfaction with the product.  When I received the ring (which cost $100), I was disappointed to see that it was a size too big.  I went in to complain and the manager rudely told me that they were not liable for the mistake because my finger could have shrunk from weight loss. I have actually gained four pounds since the fitting.  Terrible customer service and I will tell everyone I know that this establishment should be avoided at all costs.

 8 years ago (27-11-2017)

I didn't have an amazing fabulous experience but the manager was kind and he went out of his way to transfer a ring I simply wanted to look at from another store in an hour. We ended up buying the ring and the manager gave us a discount and free toy bears (it was a Christmas promotion).

 8 years ago (27-07-2017)

I would like to start off by saying that when my fiancé and I went to look at engagement rings we were constantly being bothered and were left with no privacy to discuss our options. We decided to put the ring on layaway and made two payments on the ring and then went to a new  location and decided on another ring so we planned to cancel our layaway at the Omaha location and they were nothing but rude and disrespectful to my fiancé and I both and even to the other Kay's associates that were trying to help with this ordeal including their own corporate headquarters. Mary (the women who was on the phone with us) raised her voice not only with us but to her fellow associates. We then at this point contacted customer care which then they had verified that we could cancel our layaway ring and the money paid towards the ring would then be mailed to us via check. We attempted to relay this information to them and they refused to even listen to us. We were no longer residing in the area and were unable to go on to cancel the layaway ring which they said was the only way to cancel. So do not let them say that to you. You do NOT have to go in to do those things. After 2 1/2 hours of going back and forth between customer care and this horrible location customer care made the call directly to them and said they had to mail us our payment to our new address. I will never recommend this location to anyone. They ruined my fiancé and I's excitement about picking out her ring. Not only that but they were beyond disrespectful to us and their own coperate office.

 8 years ago (06-08-2017)

Kay Jeweler’s not only sells defective engagement rings, but the Omaha, NE Westroads Kay Jeweler’s (Store #1851) provides terrible customer service. We have owned the engagement ring for LESS THAN a year and have had MORE THAN 5 loose/missing stones already.

I have worked with MULTIPLE sales representatives and have been extremely disappointed by the lack of concern or empathy displayed by each of them – and I’ve made many visits to the store (unfortunately).  We purchased the certified engagement ring in August 2016 and by December 2016 it had been in the shop multiple times – first a loose stone and less than a week later, a missing stone, and then another loose stone.   During the first four months that I owned the ring, I was only able to wear it about 2.5 weeks because it was in the shop the rest of the time.  We never did receive any empathy and when we asked about possible solutions, they continued to say “there is nothing we can do, you are past 90 days”.  

In addition to issues with the engagement ring, we had them order the “matching wedding band”.  Upon arrival, it did not match.  The stones on the band were clearly much smaller than the stones along the engagement band.  To make matters worse, the representatives tried to convince us that the stones were same size (probably just to get a sale) – but when we asked them to measure the stones, it proved the stones were in fact significantly smaller.  After multiple trips to Kay Jewelers with no acceptable solution, we ended up finding a wedding band from Helzberg (great store and wonderful customer service).  

We attempted to have the ring cleaned June 2017 and went into Helzberg.  Upon inspection, they found a loose stone on the engagement band.  We immediately went to Kay Jewelers #1851 and asked to have it cleaned.  They took the ring and inspected it under the microscope.  Less than thirty seconds later she said, “it looks good, no loose stones so give me a few minutes while I clean it.”  We were so shocked that she did not do her job adequately and questioned her by saying “really”.  She continued to stand by her decision that the ring was fine and didn’t even offer to take another look at it to be sure.  Finally, we told her that Helzberg discovered the loose stone and personally showed it to us -- and that this wasn’t the first time in less than a year that we’ve had issues with ring.  Her actual response was “well, it’s not my fault (with her hand on her hip)”.  There was no “I’m sorry” or “This is terrible, let me see what I can do to help”.  In fact, she never did apologize or express even an ounce of empathy and I walked out of the store leaving my husband to deal with the situation.  They ended up finding TWO loose stones and the ring was sent off to be fixed once again.  It’s a good thing we bought a silicone ring because I’m not sure I’ll ever get to wear my wedding ring for more than two consecutive months.  

Lesson Learned: DO NOT EVER BUY ANYTHING FROM KAY JEWELERS.

 8 years ago (17-06-2017)

I have made several purchases from Kays in the past at other locations and I have had positive experiences. I had this conversation at the kay jewelers in westroads mall today:

Clerk: How can I help you?
Me: I got this in the mail and I would like to but these things. (Hands her the mailer)
Clerk: Let's get you setup with a kay card.
Me: Do I have to have a card to get this deal? 
Clerk: No but it will build your credit.
Me: I have excellent credit.
Clerk: Don't you want to have a big house and a nice car some day?
Me: I have those things. 
Clerk: You should get a card. I've helped you before. You come in pretty frequently. 
Me: Hmm (Thinking: we will see about that)
Clerk: I'll ring you up right here. Are you sure your don't want a card?
Me: Yes.
Clerk: Your total is $$ (less that $100).
Me: I'll need the ring sized.
Clerk: It won't be back before valentines are you sure you want it sized?
Me: Yes I do. Can I give it to her than bring it back to get it sized?
Clerk: Yes. Your total will be $$ (still less than $100).

I would understand offering credit on a purchase of several thousand dollars but less than $100? Employees should not assume I don't have good credit, big home or a nice car just b hard for me to get a kay credit card every time I've been in.

      
      
      
 9 years ago (04-02-2017)

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