Hertz

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Address: 901 Convention Center Blvd, New Orleans, LA 70130, USA

Phone: (504) 568-1645

Website

State: Louisiana

Zip Code: 70130

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 8:00 AM – 1:00 PM

Update Info

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Reviews

They were amazing!! The office was incredibly busy when I got there and they were handling about 10 guests between 3 guys. Even though there were frustrated customers, they were all still so happy and nice and helpful. CHRIS helped me out a great deal by working it out so that I could extend my rental and saved me a ton of money. I honestly had a great experience and had a great holiday, with hertz and Chris to thank for it.

 7 years ago (18-12-2017)

Staff was lazy, incompetent, rude, and untrustworthy. I have had the misfortune of dealing with them 3-4 times now. Lied to me about my terms and conditions concerning multiple rentals set up by my insurance. Made me wait on average an hour and a half while one of the stooges went to retrieve the wrong cars. They talked trash about me without realizing I was in the room, and when they realized I heard them, refused to make eye contact. They also lied to my insurance company. I don't know if they understand that I also communicate with my insurance company and have easily witnessed how poor of a job Hertz is actually doing. Hertz had to tow the first rental car I got, and they lost it for 4 days. I will repeat, Hertz towed its own car and lost it for almost a week while charging my insurance for it. Then they started charging my personal account for it instead of my insurance when I still have double coverage for rentals on my insurance. I dealt with Marlon mostly. He's about as useful as he looks. Of the many hours I spent there waiting for them to figure out how to do their jobs, I did not see one customer receive decent service. Most were as displeased as me. I was kind of surprised at how all the customers were so angry the first time I went there, but the longer I had to interact with this branch, the more I understood. I cannot more strongly recommend taking your business elsewhere. They will not help you. They will not try to help you. They will do as little as they possibly can while leaving you on the hook.

 7 years ago (26-12-2017)

Absolutely horrible! We made a reservation over the phone and we're assured our vehicle would be brought to the port for us after our cruise. Called when we got to the port as instructed and no one answered the phone, called corporate and even they couldn't get a hold of anyone. Corporate told us to take a taxi to local office and they would reimburse us for the ride. 

When we got there there were about 40 people inside with one person working and a manager that couldn't be bothered to get off his ass and help hiding in the back. I sent my wife inside with our two children and I waited outside in the 20 degree weather while she got our vehicle. Well, it took them 3 hours to get us our car. I stood outside in the cold with our luggage for 3 hours.

What makes this all worse is they offered no apology, and showed no signs of caring at all. Several people said they were going to somewhere else and some actually did and no one cared. 

We got to our hotel and called corporate again explaining what happened and that our rental was 3 hours late so we would like to keep it three hours longer. They tried to charge us $180 more to keep it for the additional 3 hours. Every time we tried to escalate it to a supervisor my wife would get hung up on. She was hung up on 5 times before we gave up.

They will never see another dime from our family or friends. Service like this is acceptable, and the lack of accountability is just unheard-of in any other industry.

 7 years ago (06-01-2018)

The gentleman who helped us return a car on 12/24/2017 was one of the most friendly and professional people I have ever met.

I was treated well and I explained my situation well and the solutions he came up with will be the main and absolute reason I will stay as a Hertz customer globally.

Before arriving there I called a Hertz number found on Google explaining that I need to change drop off locations and because of the holiday schedules. She was telling me of costs and times that were not explained to me when I rented the car and no contracts were shown to me on location to further showcase this in Glendale, CA.

So again, these guys at Hertz Convention Center made me so happy I actually wrote a review.

Thank you, merry christmas!

 7 years ago (24-12-2017)

I have upgraded my rating from 1 star to 2 because my experience with the vehicle itself was good. Got just what I had ordered, had no problems with the car, and enjoyed it. I can't say the same for the staff. I scheduled my pick up for 8:30 am several weeks ago, before I really knew what my plans would be in this day, and that I arrived around 9:45. When I arrived, there were already several people furious and asking for the manager. I should have just left then. I finally pulled out in my car 2 hours later.
Nobody seemed to understand what the problem was. The staff was apathetic, non apologetic, and unhelpful. Several other people asked to speak to the manager. When he came down, he spoke with the woman in a totally different room, so nobody else could hear what they were saying. It was all very sketchy. I will not come back here.

 7 years ago (03-01-2018)

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