Hertz

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Address: 5401 FL-54, New Port Richey, FL 34652, USA

Phone: (727) 816-3947

Website

State: Florida

Zip Code: 34652

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

One of the best experiences I have had. People were polite, fast, and helpful. Garret has helped me before in other locations and thanks to him I have always had a great experience. I highly recommend him and this location to anyone that wants good customer service.

 8 years ago (09-01-2018)

I reserved a car at this location through AAA and paid in advance online. On the morning of my scheduled pickup day I called the location about 10 minutes after they opened. I asked the woman that answered the phone (Brianna) if I would be able to pick the car up at noon instead of two which was my original reservation pick up time. She responded with "ummm uhhh... yeah sure whatever". ok. I asked if a car would be there and ready for me to pick up. (I've had issues in the past where I'd arrive and no car was available). She responded with a "yeah yeah sure". I then asked about pick up service. "Where you at?" I told her the name of the neighborhood I live in, it's a mile down street from this location. She had no idea what I was talking about and told me she didn't know the area at all. She then put me on a sudden hold for 5 minutes. When she came back she repeated that she had no idea what I was talking about, but she guessed she could call me a Lyft if I really needed one. 

At this point I asked if she was ok, the women I spoke to wasn't speaking clearly or intelligently answering my questions, slurring her words  and had delayed reaction times to my questions. She responded with "are YOU ok?!" then starts laughing. I said mam I'm genuinely asking if you are alright, you haven't been able to answer any of my questions, you're slurring your words, and you don't sound totally with it. She told me she'd never drank or smoked in her life. I asked to speak to a manager, she said she was. I asked her name, she told me Brianna. She then went back to asking if I was ok and giggling. She then told me she had two customers in front of her, so that's why, she was busy. I hung up the phone and immediately called Hertz and switched my reservation to another location.

 8 years ago (21-12-2017)

I have edited this review 3 times now To be fair. My overall experience was a good one considering I was most likely difficult in the beginning when it came to my money. After calming down, Joe assured me the problem was corrected. Then once I dropped the car off, of course another issue arose and Joe very calmly helped me out and made what could have been a nightmare into "no problem!" Thank you Joe, it's been a rollercoaster but I will come back if I need another car.

 8 years ago (13-07-2017)

Great service, have pickup and drop off available, rental rates are competitive, odd access to home location.

 8 years ago (10-12-2017)

Costumer service is ridiculous it's almost laughable i'd rather go to the zoo and have the baboons fling their popp at me before i go back there. Retrain your employees have a workers summit or something. Just plain terrible.

 8 years ago (17-07-2017)

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