Hertz

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Address: 10 17th Ave S, Hopkins, MN 55343, USA

Phone: (952) 938-0304

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State: Minnesota

Zip Code: 55343

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Reviews

Nice low prices and make sure you have a nice car to drive.

 8 years ago (20-07-2017)

I rented a car at Hopkins Hertz through my insurance after an accident. The quality of the car was great. My poor experience was I was overcharged on the daily rate I was quoted when I picked my car up and then charged for 12 days when I had it for 7 days. I called Hertz the day I saw I was overcharged and they stated they'd refund my money that was 2 weeks ago and I still haven't received a refund.  Should my refund show up, I'd change my rating. But I for sure will make sure my insurance company that contracts with them is aware of my experience.

*** Update*** after contacting State Farm and making them aware of my experience, being that Hertz is a preferred company for State Farm, my agent Jim Lindahl contacted Hertz which ultimately got me my refund.***

 9 years ago (09-02-2017)

Excellent friendly service, had a great experience renting here! Good job hertz in hopkins

 9 years ago (06-02-2017)

This was not a good place to rent from.  It is not really "local," the car rented to me needed some work done, and the car seat I also rented for my son was not safe.  For starters, the car badly needed a tune up and the RPM would go between 4 and 5 before the car would even really get going to around 35mph.  Getting onto the freeway was horrible!!!  The engine even "knocked" a bit.  I also borrowed a car seat for my son, but they do not even clean them between renters.  Additionally, the straps to hold my son in the seat were not fully installed, so they were REALLY loose and thank GOD nothing happened while I had the rental.  

Now, when I went to refill prior to returning the vehicle, the cap boldly says "E85," indicating that is the only gas you can use.  I frantically searched throughout 3 different cities, not finding one gas station with this gas, only to be told the next day by Bridget, the mgr, that "regular gas can be put in.  You could have called the 800 number and they would have told you that."  WHAT?!?  This is something that NEEDS to be indicated to the renter upon renting!!!!  As a result, I incurred refill fees, which was not the right thing to do.  When I attempted to discuss this with her, I was talked down to as though I should have known to call the 800 number, like they would really, truly know.  This is BS.  Do NOT rent from Hertz, they are a rip off.  Had it not been for my insurance covering this, I would have never rented from them.  Save your time, money, and energy, rent from somewhere else.

 9 years ago (15-06-2016)

I had billing issues with these guys after going with them through the company that insures my vehicle. They failed to come through on all the agreements and understandings we came to when I initially rented a car from them. It was essentially a "don't worry about it, we talked to your insurance company" feel-good conversation, but then 3 1/2 weeks after I returned the rental vehicle it was like we never spoke and they billed my credit card as if the insurance company had not authorized anything extra -- billing me nearly twice the agreed upon amount. And of course once they've got their money it's no longer their problem. Absolutely the worst experience renting a car that I've ever had.

Oh, they also have some sort of weird disconnect between corporate and the local offices. Corporate kept calling and texting me daily telling me I had to return the car or it would be repossessed. Local office told me to just ignore the messages and calls, but I now wish they would have actually repossessed it -- preferably the same day I rented it. That would have saved me the headache of having to deal with this mess.

 9 years ago (07-12-2016)

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