Hertz

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Address: 403 Lafayette St, New York, NY 10003, USA

Phone: (646) 602-6736

Website

State: New York

City: New York

Zip Code: 10003

Opening Hours

Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 10:00 PM
Saturday: 6:30 AM – 10:00 PM
Sunday: 6:30 AM – 10:00 PM

Update Info

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Reviews

I'm a five star gold member due to lots of work travel so I decided to try this location for a 1 day rental for a ski trip. 

This was my experience:

- Booked a car online Friday morning for a 7pm pickup 
- Received an email with exact car assigned 2.5 hours out (got a free upgrade to a higher class car)
- Received an email to click to notify them when I'm 15 mins away, which I did
- Arrived and drove off in 2 minutes. Car was ready (brand new with under 500 miles on it), didn't need to sign anything and wasn't pitched anything additional. Was just handed the keys and drove off. 
- Dropped off the car 24 hours later. Took 2 mins. Received receipt by email. 

No issues. Prices are high but they are similar to most rental locations in the city, unfortunately. If you want cheaper, have to rent in Queens or NJ.

 7 years ago (11-02-2018)

The staff here were really good. Very friendly and fast service.  One of the better experiences I've had renting cars from the city.

 7 years ago (03-12-2017)

The car is waiting for you ready and clean upon arrival. Great staff!

 7 years ago (08-02-2018)

We were allowed to reserve a car online, but when we arrived to pick it up, Hertz had no cars available. After a 2 hour wait, they did call us with a car available and gave us a slight discount. Somewhat inconvenient, but thoughtful in the end.

 7 years ago (05-11-2017)

Painful customer service experience. I arrived at the location and the person running the counter was new, and couldn't figure out how to run my corporate card. Meanwhile, the phone is ringing incessantly and she doesn't bother to answer it the entire 40 minutes I stood there. There was also an off duty employee sitting next to her in the booth screaming and cursing to someone on his cell phone. The excuse was that the manager was at another location to assist. The line just kept getting longer and she didn't seem prepared enough to be running the counter by herself. I've never had a problem like this with Hertz in NYC, it was frustrating to say the least.

 7 years ago (24-10-2017)

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