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Hilton Garden Inn Washington DC/Greenbelt

  1. Maryland
  2. Lanham-Seabrook Lodging
  3. New Carrollton Campground

Reviews, get directions and contact details for Hilton Garden Inn Washington DC/Greenbelt

Address: 7810 Walker Dr, Greenbelt, MD 20770, USA
Phone: (301) 474-7400
State: Maryland
Zip Code: 20770


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Reviews
The room was very clean. Even though they host events with food and catering. The staff that helps with the room is always very attentive and helpful. The cookies are also an added bonus some nights! It is a wonderful hotel to have a professional event at.
7 years ago (25-10-2017)
I wanted to let you know that I spent the last two days at the Hilton Garden Inn Washington DC/Greenbelt and checked out Thursday morning.  I will not return. Unlike my previous visits, when I arrived on Tuesday evening, I was not treated as a welcome guest.  My experience was so contrary to my expectation, I am considering breaking from Hilton Honors altogether.  I completed online check-in.  When I arrived Tuesday evening around 9:30 pm, Justice accused me of already being in the hotel and I explained I checked-in online.  From my understanding, I have to check-in electronically to activate a digital key, but I must confirm the actual room upon arrival. After handing me two bottles of water, Justice asked if I wanted breakfast or points.  I told him I wanted breakfast.  He handed me two breakfast vouchers.  I reserved a King room at the "Dine and Unwind" $171.00 rate.  When I asked Justice what my rate package provided, he RIPPED UP my breakfast coupons and handed me a free appetizer/cocktail voucher.  I was shocked!  He completely ignored my question and never told me what the package I purchased provided. He then argued with me for 10 minutes and informed me that I TOLD him I did not want breakfast, but rather the wine and dine (free drink/appetizer).  All I wanted was the package I purchased, which should not have eliminated my Diamond benefits.  Needless to say, the free appetizer/cocktail was NOT what I reserved.  Furthermore, I did NOT get the $25.00 food credit which IS the PACKAGE I paid for.  Justice also failed to inform me the kitchen closed at 10pm, so I missed my window to order food. On Thursday morning, I skipped breakfast and checked out around 7:30 am.  Justice did not ask me how I enjoyed my stay.  He did not thank me for choosing Hilton Garden Inn.  And he did not ask me to return.  I gave him my name and room number, confirmed the credit card and he handed me my receipt.   My two coworkers had vastly different experiences.  One stayed at the Garden Inn and was treated very well by a gentleman who went out of his way to be pleasant.  This same young man smiled at me Wednesday morning and thanked me for staying at the Garden Inn as I walked past the desk.  My other coworker stayed at the Courtyard next door to the Garden Inn.  When he arrived at 9:30pm, they upgraded him to a two bedroom suite.  I had to fight for breakfast and eat frozen microwave pizza.  My coworkers, friends, and family are all shocked by my experience.  None of us (myself included) can comprehend someone ripping up vouchers and arguing with a customer, regardless of the reason.  When the manaher emailed me in April (regarding a poor experience in the hotel), he said, "At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied.  You Can Count On Us.  Guaranteed." They FAILED miserably!
7 years ago (11-08-2017)
Rooms nice. Quiet. Conveniently located. So far so good!
7 years ago (23-09-2017)
Excellent hotel and location, great staff, very clean and comfortable room. recommended in a 100%
7 years ago (14-09-2017)
Solid hotel in a bad area. Comfortable room, nice people, clean place overall
7 years ago (14-09-2017)
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