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Holiday Inn Express Richmond Airport

  1. Virginia
  2. Henrico Lodging

Reviews, get directions and contact details for Holiday Inn Express Richmond Airport

About

A place to make for a home away from home. With pleasant staff that is always eager to help.

Story

Holiday Inn Express Hotel - Stay Smart.

Address: 491 International Center Dr, Sandston, VA 23150, USA
Phone: (804) 222-1499
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State: Virginia
Zip Code: 23150


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Reviews
Room was nice, clean. But hotel had NO laundry facility. We were there for a 3 day soccer tournament. Needed to wash uniforms daily, along with hundreds.of other girls for the same tourney. We were allowed to use the facilities in the Holiday Inn (a "sister" hotel) which was next door, but it was a nuisance. Also, the laundry room consisted of ONE washer and ONE dryer for TWO hotels! The breakfast which came with our room package, was OK. Would have been better if the pancake and waffle station was working, broken entire time we were there. Could have over looked the above, but the house keeping staff.....the one in our floor..... Two people in our room. We were allowed exactly 2 large bath towels. My hair is short, no issue, same towel for body and then wrap around my head. But my daughter has thick hair to her waist. I asked for an extra towel and was told no. I told housekeeping my daughter needed one for her hair, it is very long and she tells me people usually use the hand towels for their hair.(huh???) Who are the people who do that? Pinheads? Others on our team had 4/5 people in their rooms and were left with 2 large towels as well. they were told they ran out of towels, would be brought later, it never happened. No pillows/sheets/blankets in their rooms for pull out sofas. We would enter our rooms after 4:00 and they still hadn't been serviced...when we left for dinner 5:30...still no one had come by...what's the point now? One housekeeper told us they were full to capacity and they didnt have enough help. These rooms were booked for this tournament 4 MONTHS in advance, for ALL the teams. This was no surprise to Holiday Inn Express.
8 years ago (06-08-2017)
The staff were all very friendly, welcoming, and helpful. The room was clean, but not hotel clean though. It wasn't dirty, but behind the toilet, the tub, behind the night stands, and along the baseboards we're all neglected as though the last few years the cleaners just did a quick vacuum and dust.
8 years ago (21-12-2017)
Was an alright hotel. Bed were not comfortable at all but plenty to eat and the internet was adequate. Breakfast was actually more impressive than most and the staff was friendly.
8 years ago (21-12-2017)
Clean, comfortable room. Great breakfast. A bit loud due to the proximity of the airport but not unbearable. 9/10 would sleep here again.
8 years ago (03-10-2017)
Great front desk staff. Very nice and professional.
8 years ago (17-12-2017)
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